• Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
• Answer all incoming calls and address the caller’s problems in a timely manner
• Re-direct calls as appropriate and take adequate messages when required
• Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
• Regularly follow up on customers' files and call them back in the event of emergencies
• Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
• Collect customer information and enter related information in various company software products

• Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

Skills

1.      Communication Skills:

·        Strong reading, writing and speaking communication skills in both German and English Language

·        Able to handle full conversations in English

2.      Personal Skills:

·        Ability to multi-task

·        Has positive attitude

·        Ability to deal effectively and patiently with others

·        Customer service oriented

·        Problem analysis and solving skills

·        Has a high stress tolerance level

3.      Technical Skills:

·        Sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)