Job Description
Responsible for managing end-to-end delivery of high value revenue projects through
effective collaborations.
- Collaborate with Clients, Vendors, Service Providers and other internal/external stakeholders and obtain commitments for issue free delivery of medium to large size key initiatives.
- Establish project plan: define project scope, secure the necessary resources & plans & monitor all activities
- Drive project execution: track project activities to ensure delivery, monitor & handle changes, conflicts & escalations
- Handle customer & stakeholder engagement: manage & build stakeholder confidence & trust, ensure project progress arranging meetings & customer events.
Responsibilities
- Manage end-to-end delivery of key projects right from involvement in requirement
consolidation, conceptualization, planning, execution and delivery.
- Effectively collaborate with internal and external stakeholders for aligning deliveries with
Client expectations.
- End-to-end vendor management.
- Ensure project plan creation, management and implementation within stipulated time
lines and budget.
- Ensure creation, management and completion of all documentation in line with NI Project
Management Process.
- Manage and sustain issue free delivery of all assigned projects and initiatives in order to
Achieve Required Results And Ensure Good Customer Experience.
- Ensure optimum timelines for obtaining cost approvals through effective collaborations
with vendors and internal stakeholders.
- Manage ongoing communication with all stakeholders with escalations wherever
appropriate.
- Ultimately responsible for all aspects of the Project right from inception to delivery.
- Establish, develop partnerships with Clients by acting as a trusted advisor to NI Clients
by identifying/agreeing on needs and pro-actively providing solutions
- Provide professional project management support to other internal areas for internal
projects/initiatives
- Manage end-to-end delivery of projects and create good customer experiences through
fulfillment of client expectations well within timelines and budget.
- Manage compliance requirements during project delivery through adherence to NI policy
standards for data security and Visa, MasterCard card scheme mandates.
- Ensure confidentiality of sensitive data and client information
- Ensure adherence to NI project management processes and ensure due diligence during
all stages of projects/initiatives for quality solution deployment to NI Clients.
- Manage change management across the project internally and externally
- Identify, manage and mitigate risk across the process.
- Provide guidance to subordinates, ensure effective team building and skill upgrading for
subordinates for meeting end objectives.
Qualifications
Experience/ Skills Required
- Proven experience gained within the banking and services world out of which 7-8 years
be in the Cards & Payment domain.
- PMP or Prince2 certification
- Deep knowledge and understanding of the project management techniques, tools and
processes and detailed understanding of Project Management Methodology including
Waterfall and Agile.
- Knowledge of Microsoft Project and JIRA
- High degree of independent judgement, with an ability to handle confidential and
sensitive information
- Fluency in written and spoken English is essential.
- Very good oral/written communication and interpersonal skills for effective collaboration
with clients. Good mentoring, team building, motivating, & negotiating skills.
- Working to tight deadlines, an ability to perform well in high-pressure environments.
- Strong team player, flexible, proactive, with a strong desire to learn.
- Ability to manage multiple tasks simultaneously.
Required Competencies
- Customer focused
- Results oriented
- Initiative and Perseverance
- Collaboration & Team Player
- Organizational & Planning
- Problem solving & Information gathering