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Call Center Agent

Jordan

  • Provide exceptional customer service by responding to RJ customers' inquiries, concerns and requests for assistance with accurate information and solutions.

  • Respond to incoming calls and emails while maintaining the highest level of customer care.

  • Assist travel agents with their clients' special needs.

  • Provide customers with flight, route, and pricing information.

  • Issue tickets to RJ customers to ensure that their requests are fulfilled.

  • Resolve and assist customers with baggage issues.

  • Promote additional services offered by RJ.

Skills


  • Fluency in English and Arabic.

  • Excellent customer service skills.

  • Excellent listening and communication skills.

  • The ability to work in a shift schedule with multiple shifts.

  • The ability to maintain a professional attitude under high-pressure situations.

  • Willingness and ability to work weekends and holidays as necessary.

  • Experience in Amadeus Ticketing & Reservation System is a plus

Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt