<h4>Job purpose</h4> <p>Support HR processes including performance management, employee relations, and data management, ensuring smooth coordination and accurate record-keeping using HR systems, while effectively collaborating with onshore teams and stakeholders.</p> <h4>Key accountability areas</h4> <p><strong>Performance monitoring & management:</strong></p> <ul> <li>Communicate the start of the performance management cycle to eligible employees remotely and ensure goals are published on the HR management system (HRMS).</li> <li>Provide employees and managers with clear guidelines and support related to performance reviews and calibration processes.</li> <li>Track completion status of performance reviews via HRMS to ensure alignment with guidelines and timely completion of annual evaluations.</li> </ul> <p><strong>Continuous performance review:</strong></p> <ul> <li>Monitor the progress and coverage of performance conversations using SuccessFactors (SF).</li> <li>Assist in preparing and distributing communications about timelines for annual evaluations through virtual channels.</li> <li>Support managers by sharing digital resources focused on fostering a feedback culture, career development, and learning opportunities.</li> </ul> <p><strong>Employee probation evaluation:</strong></p> <ul> <li>Coordinate the collection and documentation of performance data during probation remotely via HRMS.</li> <li>Notify employees of probation outcomes, including sending official confirmation or rejection letters electronically, and outline next steps.</li> </ul> <p><strong>Employee promotions and transfers:</strong></p> <ul> <li>Assist in preparing lists of employees eligible for promotion based on established criteria, coordinating virtually with relevant teams.</li> <li>Facilitate the review of eligible profiles and prepare promotion letters aligned with internal guidelines.</li> <li>Receive, track, and coordinate employee transfer requests remotely, supporting the approval workflow with involved departments.</li> <li>Ensure employee records are promptly updated in HR systems following promotions or transfers.</li> </ul> <p><strong>Employee relations:</strong></p> <ul> <li>Ensure employee relations compliance with laws and internal policies by supporting alignment and documentation processes.</li> </ul> <p><strong>Data-driven HR:</strong></p> <ul> <li>Collect, analyze, and review HR data (attrition, promotions, development activities) to generate insights and recommendations.</li> <li>Utilize SuccessFactors (SF) and other HR tools to streamline HR processes, ensuring data accuracy and accessibility.</li> </ul> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong></p> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <p><strong>Delivery:</strong></p> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <p><strong>Problem-solving:</strong></p> <ul> <li>Solve any related problems that arise and escalate any complex operational issues.</li> </ul> <p><strong>Quality:</strong></p> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <p><strong>Business process improvements:</strong></p> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> </ul> <p><strong>Compliance:</strong></p> <ul> <li>Comply with related policy, procedures, and work instructions.</li> </ul> <p><strong>Health, safety, and environment:</strong></p> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <h4>Academic qualification</h4> <p>Bachelor's degree in human resources or any relevant field</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Human resources analytics best practices</li> <li>Employee relations</li> <li>Labor/employee relations</li> </ul>