About the Job

We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the Amman Civil Airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.

Duties & Responsibilities:

• Conduct passenger check-in within specified timeframes.


• Ensure check-in counters are operational and display all safety and security procedures.


• Follow procedures for boarding, accommodating crown class and special needs passengers.


• Announce flight-related information promptly.


• Handle baggage check-in and transfer procedures in line with time limitations.


• Record and process baggage claims (loss, delay, damage) as per airline agreements.


• Ensure that all necessary tags, forms, and documents are prepared and available.


• Manage delayed flights by following set procedures and assisting passengers.


• Display customer service skills to ensure passenger satisfaction.

Skills

• Proficiency in English language


• Computer skills


• Quality and security consciousness


• Ability to work under pressure 


• Customer services skills


• Interpersonal and Time Management skills.