Noorart, a leading American publishing company specializing in educational materials, is seeking a dedicated and professional Customer Service & Call Center Representative to join our team in Amman. If you are passionate about helping others and creating positive customer experiences, we would be pleased to hear from you.

Responsibilities:

• Handle inbound and outbound calls with professionalism.
• Assist customers with inquiries, orders, product information, and support.
• Coordinate with internal departments to ensure customer satisfaction.
• Follow up on orders, tracking updates, and issue resolution.
• Maintain accurate records in our systems (HubSpot and Shopify; training will be provided).

Requirements:

• Bachelor’s degree in Business Administration or a related field (preferred).
• Previous experience in customer service or a call center environment is an advantage.
• Excellent written and verbal communication skills in English and Arabic.
• Strong attention to detail and problem-solving abilities.
• Ability to work well under pressure and within a team.
• Proficiency in computer use and online systems.

Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Problem-solving and critical-thinking abilities
• Active listening and professionalism on calls
• Ability to handle difficult situations with patience and empathy
• Time management and organizational skills
• Accuracy in data entry and record-keeping
• Multitasking and ability to work under pressure
• Adaptability and willingness to learn new systems
• Teamwork and collaboration
• Proficiency in computer use and online platforms
• Strong command of English and Arabic (spoken and written)