We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team in Amman, Jordan. As a Call Center Agent, you will play a vital role in delivering exceptional customer service and support to our valued clients. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about our products and services. This position requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities:

1. Handle inbound and outbound calls to assist customers with their inquiries, ensuring a high level of customer satisfaction.
2. Provide accurate information regarding products and services, including pricing, features, and promotions.
3. Resolve customer complaints and issues in a timely and effective manner, ensuring that all interactions are documented properly.
4. Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
5. Follow up with customers as needed to ensure their issues are resolved and they are satisfied with the service received.
6. Participate in training sessions to improve product knowledge and customer service skills.
7. Collaborate with team members to achieve performance targets and contribute to a positive team environment.
8. Utilize CRM software to track customer interactions and maintain accurate records.
9. Identify opportunities for process improvements and provide feedback to management.
10. Adhere to all company policies and procedures, including data protection and confidentiality protocols.

Preferred Candidate:

1. Strong verbal and written communication skills in both Arabic and English.
2. Proven experience in a customer service role, preferably in a call center environment.
3. Excellent problem-solving skills and the ability to think on your feet.
4. Ability to work under pressure and handle challenging situations with professionalism.
5. Strong attention to detail and organizational skills.
6. Proficient in using computer systems and CRM software.
7. Ability to work flexible hours, including evenings and weekends, as required.
8. A positive attitude and a passion for helping others.
9. Team-oriented mindset with the ability to work independently.
10. High school diploma or equivalent; further education in a related field is a plus.

Skills

• Communication Skills: Exceptional verbal and written communication skills are essential for effectively interacting with customers and addressing their needs.
• Customer Service Orientation: A strong commitment to providing excellent customer service, ensuring customer satisfaction and loyalty.
• Problem-Solving Abilities: The capability to identify issues and develop effective solutions quickly, enhancing the customer experience.
• Technical Proficiency: Familiarity with CRM software and other computer applications to efficiently manage customer interactions and data.
• Time Management: The ability to prioritize tasks and manage time effectively in a fast-paced environment, ensuring all customer inquiries are addressed promptly.