(National Individual Consultant)

Estimated Duration: 13 months

** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper.

Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.

About Iqlaa Activity

The Informal Livelihoods Advancement Activity (Iqlaa), funded through the U.S Embassy Amman, is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. 

Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).

Activity Background

The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of MSEs in Jordan and ability to grow and expand their businesses.  This will be achieved by enhancing MSEs ecosystem and enhancing their ability to access local and export markets, in addition to better access to finance. A key strategy for achieving this goal is the establishment of a dynamic and responsive Public-Private Dialogue (PPD) process that is MSE-centric. This process will address the unique challenges faced by MSEs and capitalize on opportunities tailored to their needs, thereby enhancing the economic ecosystem. By doing so, it will better support both formal and informal MSEs, ultimately fostering their economic resilience and growth.

PPD unites government entities, private sector participants, and relevant stakeholders in a structured and formal process to collaboratively address and resolve specific issues. This collective engagement aims to achieve common objectives and drive transformative changes in targeted areas by leveraging the combined expertise and resources of all parties involved.

Contextual in nature, PPD must be contextualized to the unique characteristics of each environment and remain adaptable to evolving circumstances. It serves as a versatile tool for achieving sustainability and growth, such as improving the investment climate, enhancing sector competitiveness, managing natural resources, and improving public service delivery. PPD can be implemented at various levels—local, national, or international—and organized by industry sector, cluster, or value chain. Its purpose is to promote better governance practices and foster collective action to address development challenges.

Depending on its objectives, PPD can be either time-bound or institutionalized to address specific issues and drive long-term transformation and development.

MSEs account for 98 percent of the country’s businesses, employ approximately 60 percent of the private sector workforce, and contribute 50 percent of the national GDP.

Despite their significant role, current PPD platforms predominantly address the concerns of small and medium enterprises (SMEs), lacking adequate representation and focus on MSEs.

Recognizing the vital role of MSEs in Jordan's economy, Iqlaa aims to institutionalize a decentralized model of PPD that enables sector-based dialogues to be led by representative actors across priority economic sectors and is anchored by a network of certified PPD Facilitators, through the following three-pronged approach:

1. Unified PPD Process: by standardizing a unified PPD process that is evidence-based, this process will involve identifying and engaging key stakeholders as potential partners and advocates to ensure the process’s sustainability. This process, when adopted, will also institutionalize a national method for collectively addressing economic issues through a structured and objective process.
2. Network of qualified PPD Facilitators and Trainers: Iqlaa and in collaboration with the Accreditation and Quality Assurance Commission had developed the national standard for managing the PPD in Jordan PPD National Occupational Standard NOC. The PPD national standard will  introduced for the first time in Jordan to qualify and certify PPD professionals to manage public-private dialogue in accordance with internationally set standards according to the criteria adopted and endorsed recently by the World Bank.  Iqlaa will enable the certification of a network of PPD facilitators and professionals trained on the established PPD process, as a pool of PPD professionals available in the market to be contracted as PPD consultants and/or facilitators who will remain a reference expertise for the PPD process after the lifetime of Iqlaa.
3. Introduce the PPD process to relevant representative entities: this process will be rolled out across multiple national sector-representative organizations and their counterparts with the public sector relevant entities to own, maintain, and sustain the established PPD process. This will lead to a stronger role by sector-representative organizations in addition to improving policies, regulations, processes, and systems via more nuanced understanding and responding to MSEs’ priorities, MSEs’ ecosystem and become a national reference for the PPD process for MSEs for their sector(s).

Moreover, the introduction of the PPD process across public and private sector stakeholders will better inform them when engaging in PPD cycles on behalf of their organizations (ministries, LDUs, business associations, etc.).

Additionally, Iqlaa aims to support the evolution of clear communication channels for both formal and informal interactions. By introducing clearly defined roles and responsibilities, creating a complete cycle that encompasses research and analysis to address priority and urgent issues at various levels addressed through relevant governance framework.

The purpose is to ensure that the PPD process is tailored to the context of Jordan, aligning with the interests of MSEs across the Agriculture, Tourism & Hospitality, Manufacturing, and Services sectors. This involves emphasizing their long-term representation and involvement in policy discussions and strategic economic planning while enhancing the readiness of their national representation for effective coordination and support

Activity Description

Iqlaa is seeking to hire a qualified national individual consultant “Consultant” to design a dynamic and responsive PPD process based on international good practices but that is specifically tailored to Jordan's MSE economic ecosystem, to be implemented at both national and subnational levels and across the four targeted sectors: agriculture, manufacturing, tourism and services.

The Consultant will be responsible for the following:

1. Develop a PPD process that will ensure the sustainability of the process, through a clear reflection of the requirements for our local context both at national and subnational levels, responding to the existing governance framework, and ensuring that the process will help the institutionalization process of the PPD within the MSE sector in Jordan.
2. 2. Shadow the running up to  three PPD cycles to ensure the institutionalization of the designed process in collaboration with selected national representative entities across the prioritized sectors and subsectors through hands-on capacity building process for those representative entities.

Furthermore, Iqlaa will identify and engage with national representative agencies for different sectors to institutionalize and ensure sustainability of the PPD process. Those representatives will handle five critical functions: 1) Case development to facilitate and administer the PPD process, 2) research & capacity building 3) Follow through function 4) Monitoring, Evaluation, and Learning (MEL) function, and 5) communication.

The consultancy will include the development of a PPD to ensure compliance with international market practices and ensure effective implementation of the PPD process locally.

You can download the full Scope of Work and the basis of evaluation (Evaluation Criteria) through this link: https://drive.google.com/drive/folders/1qVHbJ2fy__IA15GWERjgcFHE1NmyMJQ4?usp=sharing

An online Q&A session will be conducted on Monday, 5 January, 2026 from 1:00 till 3:00 pm Amman time on this link:

https://teams.microsoft.com/l/meetup-join/19%3ameeting_YjVlMzQyZWUtODdkZS00YTZhLWIxMWUtODY4ZmIwNDcyNDk3%40thread.v2/0?context=%7b%22Tid%22%3a%2208de8628-593e-43f5-9ceb-f3e5dd7ae2cb%22%2c%22Oid%22%3a%22d4a8bc01-4baf-4fe6-9f85-ec1a9d2d9e63%22%7d

ID: 236 192 027 096 74

Passcode: n5pK7Sh2

The deadline for receiving questions is Thursday, 8 January, 2026 and the written answers will be shared by Monday, 12 January, 2026 by uploading them on this link: https://drive.google.com/drive/folders/1qVHbJ2fy__IA15GWERjgcFHE1NmyMJQ4?usp=sharing

How to Apply

Please submit the following at [اضغط هنا لمشاهدة البريد اﻹلكتروني], mentioning the consultancy title in the subject line. Offers must be submitted maximum by Monday 26 January, 2026 at 3:00 pm Amman time:

1. All the documents requested in the “Application” section in the TOR.
2. A copy of your Jordanian ID or passport.
3. A filled & signed copy of the NIC Data Form in this link: https://drive.google.com/drive/folders/1yfAQEDCFVxr7mITyZx_MQ8RlztTtQzBG?usp=drive_link

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** Mercy Corps has the right to disqualify any late offers.

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([اضغط هنا لمشاهدة البريد اﻹلكتروني]).

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