We are seeking a dynamic French Speaker to join our vibrant team in Amman, Jordan, within the call center and customer care outsourcing industry. This role is perfect for individuals looking to enhance their communication skills and thrive in a fast-paced environment. As a French Speaker, you will play a crucial role in connecting with our diverse clientele, ensuring their needs are met with exceptional service and professionalism.

At our company, we believe in fostering a culture of growth and development. You will have the opportunity to participate in comprehensive training programs designed to sharpen your skills and boost your career trajectory. Working alongside a team of dedicated professionals, you will be part of an inclusive environment that encourages innovation and collaboration. Your contributions will not only impact your personal growth but also the overall success of our organization.

We are committed to helping you achieve your career goals, whether that means advancing within the company or acquiring new skills that will serve you in the future. Join us, and become a part of a forward-thinking team that values your input and is dedicated to your professional development. Together, we will elevate the customer experience and drive our business forward.

Responsibilities:

1. Engage with customers in French, providing them with detailed information and assistance regarding our services, which will enhance customer satisfaction and retention.
2. Utilize CRM software to document customer interactions and feedback, ensuring accurate records that help improve service delivery and operational efficiency.
3. Collaborate with team members to resolve customer issues effectively, employing problem-solving skills to enhance the overall customer experience.
4. Participate in regular training sessions to stay updated on product knowledge and customer service best practices, ensuring you provide the highest level of service.
5. Analyze customer feedback and provide insights to management, contributing to the continuous improvement of our service offerings.
6. Assist in onboarding new team members by sharing best practices and offering support, fostering a collaborative team culture.
7. Monitor and meet performance metrics, such as call handling time and customer satisfaction scores, to contribute to team goals and objectives.
8. Identify potential upselling opportunities during customer interactions, which will help increase revenue and enhance customer loyalty.
9. Maintain a positive and professional demeanor at all times, representing the company’s values and commitment to excellence in customer service.

Skills

• Fluency in French and English, enabling effective communication with diverse clientele.
• Proficiency in CRM software, crucial for documenting customer interactions and improving service delivery.
• Strong problem-solving skills, essential for resolving customer issues efficiently.
• Excellent interpersonal skills, fostering positive relationships with customers and team members.
• Time management abilities, enabling you to handle multiple customer inquiries effectively.
• Adaptability to change, as the call center environment requires flexibility and responsiveness.
• Knowledge of customer service best practices, ensuring you deliver exceptional service consistently.