Job Title: Health Informatics Assistant FSR # 788

Location:  Amman

JOB SUMMARY

The International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, the International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitate devastated health care systems and help bring them back to self-reliance.[The Case Manager (CM) at International Medical Corps works as part of a multidisciplinary team and within a case management model using a biopsychosocial, multidisciplinary and a community-based approach. They are frontline workers providing mental health case management and child protection case management and other relevant services for people with MHPSS and child protection needs]

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSABILITIES:

• Ensure the best interests of children are prioritized by applying child-focused principles, understanding their development and well-being, and engaging effectively with children of all ages and their families, including those in challenging situations
• Commit to the IMC mental health case management model.
• Conduct home visits for new cases or beneficiaries in need as part of the assessment process.
• Assess risks, needs, and strengths, and develop appropriate responses in consultation with the child and/or their caregivers. This includes completing biopsychosocial assessments and other required assessments for beneficiaries.
• Collaborate with clients to plan, implement, monitor, and amend individualized services that promote clients’ strengths, advance their well-being, and help them achieve their goals. Plans should be based on meaningful assessments and have specific, attainable, and measurable objectives.
• Work with children, families, and carers to implement planned actions to ensure the safety, stability, and development of the child. This involves direct guiding, encouraging, and supporting the child and family while monitoring impacts and outcomes.
• Conduct safety planning with clients, working in collaboration with the client’s family (if appropriate) and other agencies to manage identified risks, with a specific focus on safety issues and support for stabilizing families affected by domestic violence.
• Organize and monitor the implementation of care plans, with a specific focus on safety issues and support for stabilizing families affected by domestic violence.
• Establish long-term goals in case planning, including family stability, and short-term goals with steps to address safety and immediate family stability. Ensure all care plan activities have timelines and support services.
• Coordinate case management services, including pharmacological and non-pharmacological interventions, within the multidisciplinary team.
• Provide case management sessions that include lay counseling.
• Conduct reviews for appropriate utilization of services from admission through discharge/termination.
• Coordinate the provision of psychosocial support services to patients, families, and significant others to help them deal with the impact of illness on individual family functioning and to achieve maximum benefits from mental healthcare services.
• Advocate for protection, decisions, strengths, and needs of children and families, and promote their access to resources, support, and services. Serve as a client advocate, enhancing collaborative relationships to maximize the client’s and family’s ability to make informed decisions.
• Promote collaboration among colleagues and organizations to enhance service delivery and facilitate client goal attainment.
• Provide and facilitate client access to culturally sensitive and competent services.
• Ensure the involvement of local authorities, community leaders, and community groups in creating community-based protection mechanisms and networks to increase access to better health and social services for vulnerable populations.
• Promote and introduce the International Medical Corps mental health and psychosocial support (MHPSS) services within community settings and Primary Healthcare Centers (PHCs).
• Coordinate the provision of psychosocial support services to patients, families, and significant others to help them deal with the impact of illness on individual family functioning and to achieve maximum benefits from mental healthcare services.
• Work closely with members of the MDT (psychologist, psychiatrist, mhGAP-trained healthcare workers) to develop and follow up on care plans.
• Facilitate referrals and ensure adequate follow-up of all cases referred.
• Conduct outreach activities, home visits when needed, and prepare and conduct mental health and CP awareness sessions using relevant guidance and tools.
• Conduct community-based Psychosocial activities.
• Prepare for, participate in and document Case Management for technical meetings and case conferences. Attending regular meetings.
• Work in close coordination with senior management and focal point on issues related to the field, including identifying challenges and gaps, and providing necessary information for better implementation of activities.
• Responsible for filling out all case management activities in client records (e.g., "CPIMS+ and MHPSS tools and platforms) in a timely manner.
• Provide regular updates and reports to senior management staff as required and contribute to donor reports and internal IMC reports as required. Submit monthly reports and weekly data collection sheets to the focal point and MHPSS manager.
• Perform other job-related duties as requested by the Supervisor. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Psychology, Social Work, Nursing, Social Counseling, Occupational Therapy, or a related field. Relevant years of professional experience in the same field may be considered in lieu of the required educational background.
  A master’s degree in a relevant discipline is preferred.
• Minimum of 2 years of experience in mental health or child protection services, particularly in case management or direct service provision.
• Previous NGO experiences desired.
• Adheres to ethical considerations and principles regarding working with vulnerable populations.
• Excellent interpersonal, written, and oral communications skills.
• Understanding the project cycle and teamwork.
• Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work.
• Emotional maturity and agility in working in a fast-paced environment.
• languages: Arabic and English are required 
• Knowledge of Microsoft office. Advance skills in MS Office are a plus.

Ethical Conduct at International Medical Corps

As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.

International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.

As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.

Safeguarding

It is all staff who share responsibility and obligation to safeguard and protect the populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.