Technical Support Engineer (VoIP/PBX) – 0 to 2 Years Experience

Job Summary

We are looking for a Technical Support Engineer to provide support for VoIP and PBX systems. The successful candidate will assist customers with troubleshooting, system configuration, and issue resolution while gaining hands-on experience with IP telephony technologies.

Key Responsibilities

• Provide technical support for VoIP, IP telephony, and PBX systems.
• Troubleshoot issues related to phones, call routing, voicemail, SIP trunks, and network connectivity.
• Monitor system performance and respond to customer support requests.
• Configure and maintain user extensions, devices, and basic system settings.
• Escalate complex issues to senior engineers when required.
• Document incidents, resolutions, and technical procedures.
• Assist with system installations, upgrades, and testing.
• Deliver professional and timely customer service.

Requirements

• Bachelor's degree or Diploma in Information Technology, Computer Engineering, Telecommunications, or a related field.
• 0–2 years of experience in technical support, networking, or telecommunications.
• Better to have driving license
• Basic understanding of TCP/IP networking concepts.
• Familiarity with VoIP, SIP, IP phones, or PBX systems is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication skills in English.
• Willingness to learn new technologies and work in a customer-facing environment.

Preferred Skills

• Knowledge of Windows and Linux operating systems.
• Basic understanding of networking devices such as switches and routers.
• Familiarity with ticketing systems and remote support tools.

Experience Level

• Fresh graduates are encouraged to apply.
• Up to 2 years of relevant experience.