Job Description

Roles & Responsibilities

Responsibilities

• Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication.
• Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution.
• Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues.
• Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams.
• Maintain accurate shipment records and update the company's operating system.
• Support customer retention by building strong relationships and identifying opportunities for additional business.
• Ensure compliance with company policies, SOPs, and service quality standards.

Desired Candidate Profile

Job Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
• 2 4 years of customer service experience in freight forwarding or logistics.
• Knowledge of Air, Sea, and Land Freight operations and shipping documentation.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and freight management systems.
• Fluent in English and Arabic.