Job Description

Roles & Responsibilities

Responsibilities

Design, develop, and deliver onboarding programs, training sessions, and capability-building initiatives for consumer-facing teams.

Create practical training materials, facilitator guides, toolkits, and coaching resources aligned with business priorities and identified performance gaps.

Conduct field visits to assess team capabilities, identify development needs, and provide on-ground coaching and support.

Coach frontline employees, supervisors, and team leaders on communication skills, selling techniques, customer engagement, and service excellence.

Support the implementation of standard operating procedures (SOPs), execution standards, and best practices through effective learning interventions.

Partner with business stakeholders to understand capability requirements and translate business needs into impactful learning solutions.

Facilitate workshops, coaching sessions, and learning activities that improve employee knowledge, skills, and performance.

Monitor learning effectiveness through feedback, assessments, field observations, and performance insights to measure knowledge retention and behavior change.

Identify opportunities to enhance learning programs and continuously improve training approaches based on business needs.

Collaborate with cross-functional teams to support organizational capability development and key business initiatives.

Desired Candidate Profile

Qualifications

Bachelor s degree in Business Administration, Marketing, Human Resources, Education, Psychology, Communications, or a related field.

4 6 years of experience in Learning & Development, capability development, sales training, field coaching, customer experience, retail operations, or a related discipline.

Proven experience in designing and delivering training programs, onboarding journeys, and coaching initiatives for frontline or consumer-facing teams.

Experience conducting needs assessments, identifying performance gaps, and developing targeted learning solutions.

Strong facilitation, communication, presentation, and stakeholder management skills.

Ability to develop engaging and practical learning materials that support business execution.

Comfortable working in the field and engaging directly with employees and leaders.

Experience in FMCG, retail, telecom, hospitality, banking, or other service-led industries is preferred.

Required Skills Communication