Job Description

Roles & Responsibilities

The People and Culture Coordinator (P&C Coordinator) reports to People and Culture Manager (P&C Manager). The P&C Coordinator will be responsible for supporting the P&C Manager in leading and ensuring implementation of P&C policies, goals, objectives, and guidelines; this includes overseeing P&C Operational side in Personnel, Recruitment, Performance management, Staff care, Learning and Development, Employee Relations, Insurance and all P&C Administrative services. The role involves working collaboratively with various departments and external stakeholders.

Accountabilities

General

• Ensure compliance with Plan International policies, donor/auditor requirements, safeguarding principles, Jordan Labour Law, and internal procedures across all P&C operations.
• Develop and maintain trackers and ensure P&C data accuracy. Support the P&C manager in data analysis, and provide recommendations to enhance the P&C department s work.
• Total Rewards and Compensation & benefits, Contracting, including Job evaluation, salary scales and benefits review and update.
• Build and maintain effective working relationships with Plan International staff as well as external stakeholders.
• Support implementation of staff wellbeing, staff care, engagement, and healthy & safe initiatives.
• Support the P&C Manager in workforce planning, succession planning, and the organizational development initiatives.

P&C Operations and Service Delivery

• Lead and manage smooth, timely, and compliant day-to-day P&C operations and employee lifecycle processes.
• Serve as the operational focal point for all P&C services and ensure high-quality support to staff and managers.
• Coordinate onboarding and induction processes for employees and non-employees, ensuring proper orientation and integration.
• Ensure operational compliance, process efficiency, confidentiality, and proper documentation management across all P&C functions.
• Organize and support P&C activities, wellbeing initiatives, and staff events.

Recruitment and workforce administration

• Lead end-to-end recruitment processes for staff and volunteers, consultants, IBVs, CFW workers, etc., in line with Plan policies and organizational needs.
• Coordinate job advertising, screening, interviews, reference checks, offers, onboarding, and recruitment documentation.
• Provide operational guidance and support to hiring managers throughout recruitment processes.
• Ensure all recruitment and onboarding records are complete, accurate, and properly archived.

Personnel Administration and HRIS Management

• Manage and maintain employee and non-employee records, HRIS data, trackers, organizational charts, and personnel documentation.
• Ensure proper administration of contracts, amendments, employment letters, leave tracking, timesheets, and employee lifecycle documentation.
• Ensure accurate, confidential, and standardized filing systems (physical and electronic) in line with retention policies.
• Act as the focal point for HRIS administration and data integrity.

Compensation, Payroll and Benefits

• Coordinate accurate payroll preparation and ensure all monthly updates and supporting documentation are complete and compliant.
• Oversee processing of non-employee payments and ensure timely submission to Finance.
• Act as the focal point for social security administration and insurance coordination, including enrolments, updates, renewals, and staff support.
• Respond to employee insurance and social security queries and coordinate exceptional cases when required.

Performance Management, Learning and Talent Development

• Coordinate and monitor performance management cycles, objectives setting, development plans, and completion rates through HRIS reporting.
• Lead and support Training Needs Assessments (TNA), learning initiatives, induction programmes, and mandatory trainings.
• Coordinate internal and external learning opportunities and support implementation of staff development plans.
• Foster a culture of learning, coaching, knowledge-sharing, and continuous development.

Employee Relations and Staff Support

• Conduct employee relations investigations as assigned, ensuring proper documentation, professionalism, and adherence to organizational policies and labour law.
• Provide guidance to employees and managers on policies, procedures, employee relations matters, and workplace concerns.
• Support disciplinary processes, conflict resolution, mediation, and staff advisory processes in coordination with the P&C Manager.
• Promote respectful workplace behaviour, inclusion, safeguarding, and positive employee experience.

Technical expertise, skills and knowledge

Essential

• University degree in any related field, or Human Resources Diploma
• A minimum of 3 5 Years of experience in Human Resources/ People and Culture
• Experience and knowledge in investigations and disciplinary processes
• Experience in Learning and Development (L&D) and Employee Relations (ER)
• Experience in working in an international organization (INGO and/or UN)
• Very strong understanding of Labour Law and Social Security laws
• Excellent knowledge of Arabic and English mandatory.
• Flexible work attitude and ability to work independently within a small team;

Skills

• Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience
• Good facilitation skills and ability to deliver induction briefing/trainings;
• Analytical and problem-solving skills
• Strong negotiation, organizational, facilitating and influencing skills
• High degree of confidentiality and integrity
• Strong planning and organizational skills
• Proficiency in MS office tools (Word, Excel, Power point, Visio etc.)
• Previous experience from working in complex and volatile contexts.

Desired Candidate Profile

• University degree in any related field, or Human Resources Diploma
• A minimum of 3 5 Years of experience in Human Resources/ People and Culture
• Experience and knowledge in investigations and disciplinary processes
• Experience in Learning and Development (L&D) and Employee Relations (ER)
• Experience in working in an international organization (INGO and/or UN)
• Very strong understanding of Labour Law and Social Security laws
• Excellent knowledge of Arabic and English mandatory.
• Flexible work attitude and ability to work independently within a small team;
• Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience
• Good facilitation skills and ability to deliver induction briefing/trainings;
• Analytical and problem-solving skills
• Strong negotiation, organizational, facilitating and influencing skills
• High degree of confidentiality and integrity
• Strong planning and organizational skills
• Proficiency in MS office tools (Word, Excel, Power point, Visio etc.)
• Previous experience from working in complex and volatile contexts.