Company description

About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.

Job description

Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.
Identify and target potential market opportunities to expand the business.
Negotiate and finalize contracts with clients.
Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.
Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.
Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.
Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.
Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.
Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.
Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
Participate in any training and development programs as recommended by senior management.
Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
Conduct site inspections with prospective and existing clients.
Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.
Other tasks as assigned.

Qualifications

• Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.
• Minimum two years post graduate work experience in a similar position.
• Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.
• Fluency in English is essential.
• Proficient in MS Office applications, Excel, and PowerPoint.
• Energetic, passionate, and self-motivated.
• Able to determine and prioritize tasks under minimum supervision.
• Proficiency in CRM software and data analysis tools.

Additional information

• A competitive salary package.
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!