Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Deliver exceptional and personalized service in accordance with Accor standards.
Ensure guests receive prompt, courteous, and professional service at all times.
Handle guest requests, concerns, and complaints efficiently, escalating when necessary.
Maintain a visible presence in the outlet to ensure guest satisfaction throughout service.
Supervise daily outlet operations during assigned shifts.
Ensure the outlet is properly prepared before opening and maintained throughout service.
Coordinate table assignments and monitor service flow.
Verify that all food and beverage items are served according to established quality and presentation standards.
Ensure opening, closing, and side duties are completed accurately.
Monitor cleanliness, hygiene, and organization of the outlet. Lead, motivate, and support captains, waiters/waitresses, and hostesses during operations.
Coach team members to improve service standards and product knowledge.
Monitor staff performance and provide constructive feedback.
Promote teamwork and maintain a positive working environment.
Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
Follow all company policies and local health and safety regulations.
Report maintenance issues and safety hazards immediately.
Ensure proper handling of equipment and company assets.
Assist with inventory control and stock requisitions.
Support cash handling and POS procedures when required.

Qualifications

• Diploma or degree in hospitality management or a related field is preferred.
• Minimum 3–5 years of food & beverage experience in a luxury or upscale hotel.
• At least 1–2 years of supervisory experience in restaurant operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Sound knowledge of food and beverage service standards.
• Experience using POS systems (Micros/Simphony preferred).
• Good command of English; additional languages are an advantage.

Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.