Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Provide a warm, engaging welcome to all guests and visitors at the hotel.
Maintain a good relationship with all taxi drivers.
Ensure the traffic of front entrance is in good order at all times.
Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required.
Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.
Organize taxis for all in-house guests and patrons.
Ensure all patrons’ or guests’ cars are parked properly with care.
Make guests aware of any dents/scratches before issuing of valet ticket.
Liaise with valet staff for parking and collecting of cars.
Ensure a high awareness of security at all times.
Be aware of all functions that are taking place in the hotel and direct guests to the correct destination.
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease.
Maintain amicable and co-operative working relations with other departments in the hotel.
Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
Be aware of the departmental schedule and always be on time for duty.

Qualifications

Proficient in English (verbal and written).
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
Must be flexible in terms of working hours and willing to work overnight.
Prior experience in customer service an asset.

Additional information

Experience is an asset.
Prior experience working with Opera or a related system.
Strong interpersonal and problem-solving abilities.
Fluency in English; additional languages are a plus.