Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

• Oversee and ensure the smooth daily operation of the Fairmont Gold Lounge.
• Consistently deliver professional, friendly, and engaging service in line with Fairmont Gold standards.
• Lead service within the Fairmont Gold Lounge, ensuring menu offerings and food presentation consistently meet brand standards.
• Foster high team morale and a strong spirit of collaboration to maintain exceptional service levels.
• Motivate, guide, and provide continuous support, coaching, and development for all team members.
• Support the training and onboarding of new colleagues while providing ongoing development for existing team members.
• Develop and maintain strong guest relationships to build loyalty and enhance the Fairmont Gold experience.
• Assist guests with hotel facilities and services in a knowledgeable, professional, and helpful manner.
• Provide exceptional and personalized information regarding local attractions and points of interest.
• Coordinate with the Front Office regarding hotel events, group arrivals, and special functions to ensure seamless service delivery.
• Ensure accurate billing procedures for Fairmont Gold groups and individual guests.
• Participate in the Manager on Duty program for hotel restaurants as required.
• Maintain a strong focus on health & safety and actively contribute to a safe working environment.
• Support and actively engage in the hotel’s environmental and sustainability initiatives, including department-specific programs.
• Adhere to all hotel policies, procedures, and the established code of ethics.
• Work assigned shifts in other Food & Beverage outlets as directed by management.
• Perform additional duties and responsibilities as assigned by management.
• Uphold the highest standards of internal and external guest service at all times.

Qualifications

• One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).
• Two years of progressive experience in a high-volume hotel restaurant or lounge.
• Must have thorough working knowledge of hotel food & beverage operations.
• Good English communication skills.
• Proven leadership, motivational, decision-making, and problem-solving skills.
• Strong business acumen with an understanding of hotel financial reporting structures.
• Excellent, proven food & beverage product knowledge is required.

Additional information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.