Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

Ensure the highest levels of guest service through the application of all Fairmont standard operating policies.
To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
To stock up all pantries with clean linen according to par-stock.
To assist the linen room as required with daily tasks.
To report immediately any lost and found article(s) to the Royal Service office.
To report any equipment which is malfunctioning.
To be responsible to sign for assigned key, pager, work paper and return by end of shift.
To vacuum all corridors and staircases as assigned by section.
To bring any guest supplies weekly to pantries according to weekly order list.
To note all guest requests received via Royal Service office / supervisors and carry out exactly all requests.
To move furniture from time to time.
To refill daily chemicals.
To clean all walls lights / ceiling lights as required.
Assist with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager.
To assist with the removal of guestroom drapery for cleaning.
To conduct deep cleaning tasks as assigned (e.g. spot carpet cleaning, shower head de-scaling, etc).
To replace guestroom light bulbs as they break.
To keep housekeeping office, floor pantries, storerooms clean and tidy at all times.
To report anything which could be classed as a health and safety hazard.
Assist in on job training of new house attendants as and when required.
To attend training courses given by housekeeping and human resources.
To comply with any reasonable request by the supervisor and hotel management.

Qualifications

• Competency in verbal English essential.
• Previous experience in hotel housekeeping department desirable.
• Previous experience in customer service desirable.
• Previous experience in 5 star property desirable.
• Dynamic, energetic and thrives under pressure.

Additional information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English, additional languages are a plus.