Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

• To assist the guests with all different queries.
• To act according to the complaint handling standards and procedures.
• To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.
• Provide excellent guest service by discovering all of our guests' needs and acting on these needs promptly, effectively and with confidence.
• Work across all areas of Fairmont Gold - Front Office Department, to ensure that guest expectations are exceeded and standards are consistently maintained.
• To be fully conversant with all FO department policies and procedures.
• When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Other duties as assigned.

Qualifications

• Previous service experience an asset.
• Must be computer and system literate.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good English communication skills.

Additional information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English, additional languages are a plus.