Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

The role

To supervise and control the operation of the building management system and monitor all plant activities of the headquarters building services.
To provide accurate administration support to the engineering team.
To interact with housekeeping and front office team to ensure our guests receive a high level of service.
To provide service that is sincere, warm and enthusiastic whilst ensuring guest satisfaction.

Key deliverables and responsibilities

Planning & organizing:

• Is aware of the daily activities and has product knowledge of all the hotel facilities.
• To be punctual on duty and ensure the same of your employees.
• Assist the director of engineering and management in planning for the investment, project and replacement budget on a yearly basis.

Operations:

• Displays good teamwork.
• Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.
• Be willing to train and instruct other members of the staff by passing along knowledge and skills.
• Perform as per operational standards manual (OSM) and in line with company’s values and core behaviour.
• Attends training classes as per schedule.
• Ensure all relevant checklists are completed as required.
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.
• Schedules active maintenance with engineering team to ensure work is complete, and then communicates details with the engineering supervisor.
• Ensure all work orders are acknowledged in the Dyna Win system.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• Provide and follow up on the engineering supervisor on planned preventive maintenance (PPM) schedules for implementation.
• Analyze the behaviour of the plants with respect to the set point and set up the various control parameters.
• Perform daily auditing of plant performance via the building management system (BMS) e.g. data logging, plant review, alarm manager status, etc.
• Analyze reasons of failure of plants and provide specific diagnostic, problem analysis and specify the necessary remedial actions for the engineering supervisor's approval.
• Use the historical logged data of various plants to review the system and propose improvements in order to enhance system efficiency and/or reduce operation cost as well as improve the services provided to guests.
• Program the BMS and PPM system and other plants (e.g. standby power generator, diesel driven firefighting pump, fire alarm system, etc.) for automatic periodic testing.
• Follow the grooming standards and maintain a friendly and cheerful disposition at all times.
• To comply with all hotel rules and regulations as outlined in the staff handbook.
• To anticipate the needs of the guest whenever possible, to enhance quality service and in turn enhance guest satisfaction.
• Ensure all filing systems are accurate and up to date.
• Provide administration support to the engineering team.
• Assist with the completion of the department vacation plan and any associated HR paperwork.
• To give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting in other areas of the hotel in response to business and guest needs.
• Is familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility.

Qualifications

• Education: Mechanic or electric college/university education (preferred but not required).
• Experience: Minimum 3 years.
• Other: Computer skills.

Additional information

Mövenpick Hotels & Resorts is in the “moments” business. We’re intimately involved in important times in our guest’s lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.