Company description

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Job description

Housekeeping supervisor - Mövenpick Resort & Residences Aqaba

Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities, like Planet 21

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Your team and working environment:

• Follow daily task with room attendant
• Ensure the room attendants are following sequence of cleaning
• Ensure MIP amenities are in room before guest’s arrival
• Ensure special attention given to MIP rooms
• Ensure that all flower arrangements look pleasant before the delivery to the rooms
• Ensure extra bed and extra amenities are in room before the guest’s arrival
• Conduct daily inspection of employee grooming
• Inspect all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness
• Conduct on the job training for all room attendants
• Maintain effective employee relations
• Check and maintain equipment and machines used
• Attend daily briefing with EKH/AEH in housekeeping
• Report any sick, irregular guest, and any stranger on guest corridors to the housekeeper and security office immediately
• Proper handover and takeover of the incoming and outgoing shifts to be handled well
• Report all lost and found items to housekeeping
• Follow up “Do not disturb” rooms
• Train attendants constantly, supervise work performance and working habits
• Prepare inventory for room linen
• Notify housekeeper any damage caused by guest
• While inspecting guest rooms and other areas there should be eye for detail
• Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance
• Ensure punctuality, attendance and courteous attitude
• Ensure all guest rooms are cleaned
• Inspect all work done by room attendant

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.