Position details

Reporting line: Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).
Location: Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.

General purpose

Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.

Specific objectives (~12 months)

• Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.
• Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.
• Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.
• Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.
• Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.
• Increase automation of payment processing activities in line with agreed quarterly targets.
• Strategically manage payment routes to reduce settlement costs and overall PSP expenses.
• Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.
• Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.
• Manage chargeback and dispute processing within agreed service level agreements (SLAs).

Key activities

• Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.
• Continually assess team capability, coach team members, and support ongoing performance improvement.
• Resolve payment functionality issues and address complex operational or program-related issues.
• Maintain payment and order processing workflows according to established priorities.
• Drive achievement of agreed qualitative and quantitative operational targets.
• Analyze payment operations statistics and compile accurate performance reports.
• Coordinate with development and technology teams to continually improve the customer payment experience.
• Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.
• Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.
• Supervise technical integrations with Payment Service Providers (PSPs).

Requirements

Key competences

• Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).
• Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.
• Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.
• Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.
• Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.

Benefits

Employer value proposition

Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.

Compensation: Competitive base salary plus variable pay, determined based on candidate experience.

Assessment process: Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.