Description

Location: Amman, Jordan

Job description:

The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.

Responsibilities:

Quality assurance & testing
Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.
Validate business requirements against implemented features and acceptance criteria.
Test multi-tenant scenarios, role-based access, and permission logic.
Validate integrations with external systems (e.g., payment gateways).
Perform data validation testing on SQL Server to ensure data accuracy and integrity.
Identify, log, and track defects using Jira / Azure DevOps.
Verify bug fixes and prevent regressions.
Support User Acceptance Testing (UAT) and pre-production validation.

Release & environment validation
Validate deployment readiness for QA, UAT, and Production environments.
Perform post-deployment verification and smoke testing.
Support hotfix validation and emergency releases.
Coordinate with DevOps and Development teams to ensure environment stability.

Test documentation & standards
Create and maintain: test plans, test cases, test scenarios, and regression suites.
Define and improve QA processes and testing standards.
Ensure repeatable, auditable testing practices aligned with SDLC.

Application & technical documentation
Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.
Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations.
Ensure documentation is structured, accessible, and version controlled.
Work closely with developers to capture technical knowledge accurately.

Knowledge management & transition
Lead documentation activities during vendor transition and knowledge transfer.
Ensure critical system knowledge is captured and not retained by individuals.
Support onboarding of new team members using documented materials.
Actively reduce single-point-of-failure risks.

SDLC & process compliance
Ensure QA activities are embedded in the SDLC.
Validate that acceptance criteria are met before release approval.
Support sprint planning by estimating QA effort.
Participate in retrospectives to improve quality processes.

Tools & automation (progressive)
Support test automation initiatives where applicable.
Collaborate with DevOps on CI/CD quality gates.
Identify opportunities to improve testing efficiency and coverage.

Collaboration & communication
Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.
Provide clear quality status and risk visibility.
Escalate quality risks early.

Job relations:

Reports to IT Manager.
Works closely with Development, DevOps, Infra, and Product teams.
Coordinates with business stakeholders during UAT.

Requirements

Bachelor’s degree in computer engineering, computer science, or a related field.
3–6 years of experience in QA or software testing, and documentation.
Strong understanding of SDLC and testing methodologies.
Experience testing: web applications, APIs, and SQL-based systems.
Strong documentation and communication skills.
Detail-oriented with strong analytical skills.

Competencies:

• Experience with enterprise or multi-tenant systems.
• Experience documenting legacy systems.
• Exposure to ASP.NET Zero / abp.io.
• Experience working with distributed teams.
• Familiarity with basic test automation concepts.

Skills & languages:

• Proficiency with Agile tools (e.g., Jira).
• Understanding of software development life cycle and agile methodologies.
• Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.).
• Fluent in English (required).
• Arabic proficiency (preferred).