Assistant Manager Crisis & Emergency Management Services

Service Line: Assurance

Function: Forensics - Crisis & Emergency Management Services

Level: Assistant Manager

Location: EY Middle East and North Africa

Role Overview

EY is seeking an experienced Assistant Manager to join our Crisis & Emergency Management Services team. The successful candidate will support the delivery of crisis, emergency, and resilience engagements for clients across the region, applying leading international standards particularly ISO 22361 (Crisis Management Guidelines) and relevant national crisis management frameworks. The role combines hands-on delivery, project management, and client engagement, working alongside senior leadership to strengthen organizational preparedness and response capabilities.

Key Responsibilities

• Lead and manage the delivery of crisis and emergency management engagements, ensuring quality, timeliness, and alignment with client objectives.
• Apply ISO 22361 and relevant national crisis management frameworks to design crisis governance, response structures, playbooks, and escalation processes.
• Conduct maturity and gap assessments, develop remediation roadmaps, and support implementation of crisis and resilience programs.
• Design and facilitate crisis simulations and tabletop exercises, including scenario development, facilitation, and after-action reviews.
• Manage project workstreams scope, timelines, budgets, deliverables, and stakeholder coordination.
• Develop executive-ready deliverables (frameworks, playbooks, assessment reports, dashboards) for client leadership.
• Build and maintain strong client relationships and support business development activities, including proposals and RFP responses.
• Coach and develop junior team members and contribute to knowledge sharing across the practice.

Desired Candidate Profile

• Bachelor's degree in a relevant field (e.g., Risk Management, Business Continuity, Emergency/Crisis Management, Engineering, Business Administration, or a related discipline).
• Minimum 3 years of relevant experience in crisis management, emergency management, business continuity, or organizational resilience.
• Strong working knowledge of ISO 22361 and demonstrated experience applying national frameworks related to crisis management .
• Hands-on experience delivering crisis/emergency management or resilience engagements, ideally within a consulting or advisory environment.
• Proven project management and stakeholder management capabilities.

• ISO 22361 / Crisis Management certification
• ISO 22301 Lead Implementer / Lead Auditor (Business Continuity)
• Certified Business Continuity Professional (CBCP) / MBCI / CBCI
• Project Management Professional (PMP) or equivalent
• Other relevant crisis, resilience, or risk certifications

• Strong analytical, problem-solving, and report-writing skills.
• Excellent communication and presentation abilities (English required; Arabic an advantage).
• Ability to manage multiple priorities and perform under pressure.
• Collaborative team player with a client-focused mindset.