We believe it s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we re looking for the next passionate leader to join our Front Office team! If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.

Your job will include but not limited to:

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

What s in it for you:

• Employee discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling

Desired Candidate Profile

A University Degree in Hospitality

6-12 months experience in front office operations in hotels in a supervisory level (preferably within Accor group)

Motivated Team Player

Proactive

Takes Initiative

Organisational Skills