Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the Role

Our Social Media Executive is responsible for managing and growing Four Seasons Hotel Amman's social media presence by creating engaging content, maintaining brand consistency and monitoring performance. You will work closely with the Public Relations & Marketing team to showcase the hotel's exceptional experiences while strengthening our online community and brand awareness.

What you will do:

• Manage the hotel's day-to-day presence across all social media platforms in line with Four Seasons Brand Guidelines and visual identity.
• Plan, create, schedule, and publish engaging social media content that reflects the hotel's luxury positioning and storytelling.
• Capture and coordinate photography, videography, and behind-the-scenes content to support campaigns and daily content needs.
• Monitor social media channels, respond to comments and messages when appropriate, and escalate guest concerns to the relevant teams.
• Track, analyze, and report on social media performance, providing insights and recommendations to optimize engagement and reach.
• Collaborate closely with internal departments to highlight hotel experiences, seasonal promotions, events, dining concepts, and special initiatives.
• Coordinate with external creative partners and agencies, when applicable, to maximize campaign effectiveness and exposure.
• Ensure all content aligns with Four Seasons brand standards, tone of voice, and luxury hospitality positioning.
• Act as a brand ambassador both online and offline, representing Four Seasons professionally across all interactions.
• Manage and engage with the hotel's social media communities by responding promptly and professionally to comments and direct messages across all Instagram channels, including the Hotel and Restaurant accounts, ensuring daily monitoring and exceptional guest engagement.
• Support the management and growth of the hotel's LinkedIn presence by collaborating with the People & Culture team and contributing to employer branding and recruitment-related content initiatives.
• Create and manage bilingual social media content, with a primary focus on English while ensuring timely and culturally relevant Arabic content for seasonal campaigns, promotions, and guest communications. Respond to guest inquiries and messages in both English and Arabic with professionalism and accuracy.
• Coordinate and manage the hotel's external content creation agency, including planning and organizing photo and video shoots, developing creative concepts and mood boards, overseeing production on-site, and ensuring all content aligns with Four Seasons brand standards, marketing objectives, and visual identity before publication.

What you bring:

• A degree in Marketing, Communications, Digital Media, or a related field.
• Previous experience managing social media platforms, preferably within hospitality, luxury, lifestyle, or a related industry.
• Strong understanding of major social media platforms, content trends, and digital marketing best practices.
• Excellent copywriting and communication skills with strong attention to detail.
• Experience using social media scheduling, analytics, and reporting tools.
• Creative mindset with the ability to generate fresh ideas while maintaining brand consistency.
• Strong organizational skills with the ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Passion for luxury hospitality, storytelling, and creating memorable digital experiences.

What we offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Training programs designed to enhance your leadership and hospitality expertise.
• Employee wellness and recognition programs.
• The opportunity to be part of a luxury guest experience focused on excellence and personalized service.

Schedule & hours:

• Full-time job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.