Job Overview

We are seeking a motivated and detail-oriented Dispatcher to join our operations team in Amman, Jordan. In this entry-level role, you will play a critical part in coordinating daily logistics, communicating with drivers and customers, and ensuring on-time and efficient service. This position offers an opportunity to develop foundational skills in transportation management, prioritization, and problem-solving within a dynamic environment.

About the Company

Our organization is a leading local provider in the logistics and transportation sector, dedicated to delivering reliable and customer-focused solutions. We value safety, communication, teamwork, and continuous improvement, and we are committed to developing our employees through hands-on training and growth opportunities.

Key Responsibilities and Duties

• Coordinate and assign daily routes for drivers, ensuring optimal utilization of resources and timely deliveries or pickups.
• Monitor real-time operations, proactively addressing delays, traffic issues, and unexpected changes.
• Communicate with drivers, customers, and internal teams to confirm service windows, updates, and exceptions.
• Maintain accurate records of transportation requests, driver logs, and delivery confirmations in the dispatch system.
• Assist with route planning, scheduling, and prioritization to meet service level agreements (SLAs).
• Collaborate with maintenance and operations teams to address vehicle availability and maintenance needs.
• Respond to emergencies or urgent requests with effective problem-solving and clear communication.
• Support continuous improvement initiatives by suggesting process enhancements and efficiency improvements.

Qualifications and Requirements

• High school diploma or equivalent; additional relevant certifications are a plus.
• Entry-level position with a proactive attitude and a willingness to learn.
• Strong verbal and written communication skills in Arabic; proficiency in English is a plus.
• Basic computer literacy and familiarity with office software; experience with dispatch or logistics software is advantageous.
• Ability to work in a fast-paced environment, manage multiple tasks, and stay organized under pressure.
• Attention to detail, strong problem-solving abilities, and a customer-focused mindset.
• Availability to work shifts as required, including evenings and weekends if applicable.

Required Skills

• Excellent organizational and time-management skills
• Strong communication and interpersonal abilities
• Analytical thinking and ability to interpret data for decision-making
• Team collaboration and coordination across multiple stakeholders
• Ability to remain calm and composed in high-pressure situations
• Problem-solving mindset with a proactive approach to issues

Benefits and Perks

• Competitive salary and performance-based incentives
• Comprehensive training and opportunities for career development
• Health insurance and paid time off where applicable
• Collaborative work environment with a focus on work-life balance