About Insaan Global

Insaan Global is a technology-enabled business process outsourcing company headquartered in Amman, Jordan, serving clients across North America and the Middle East. We build dedicated teams across sales, customer experience, revenue operations, back-office, and AI-powered operations for clients across various industries. Our clients get real-time visibility into how their outsourced operations perform at the agent level.

About the Role

We are hiring Inside Sales Representatives to handle inbound calls from US-based prospects who have already requested help. There is no cold-calling. Every lead comes to you warm through various marketing and lead-gen engines. You will qualify the prospect, present solutions, and close new business over the phone. Our systems are simple to use and built to help new reps ramp fast and close deals quickly. This is a full-time on-site role in our Amman office on a US-hours shift.

Responsibilities

• Handle inbound calls from US-based prospects (no cold-calling)
• Qualify leads against defined criteria and advance them through the pipeline
• Close new business or transition qualified opportunities to senior closers based on the vertical
• Meet daily activity and performance metrics (dials, conversations, applications, closed deals)
• Document every interaction accurately in the CRM
• Attend daily training, call reviews, and team meetings
• Maintain working knowledge of the verticals you support
• Ability to work in-office during U.S. business hours

Required Qualifications

• C1 or C2 English fluency (spoken and written) — non-negotiable
• High school diploma or equivalent
• Ability to work on-site in Amman during US-hours coverage
• Comfortable using a CRM, dialer, and dual-monitor workstation
• Clear phone presence and active listening skills
• Reliable attendance and punctuality

Compensation

• Base salary paid monthly
• Uncapped commission on every closed deal
• Performance bonuses tied to individual and team metrics
• Ramp period during onboarding

Benefits

• Health insurance
• Paid time off and paid public holidays
• Full Social Security Corporation (SSC) enrollment
• Paid onboarding and training
• Modern office in Amman with dedicated workstation, headset, and dual monitors
• CRM, dialer, and AI-powered call coaching tools

Growth

We promote from within. Common next roles from this seat: Senior Inside Sales Representative, Team Lead, Sales Manager, Vertical Specialist, Director of Sales.