For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Welcome customers, understand their beauty needs, and provide personalized product recommendations across fragrance, skincare, makeup, and other beauty categories.
• Achieve individual sales targets and contribute to the overall store targets through effective selling, cross-selling, and upselling.
• Build strong relationships with customers and encourage loyalty and repeat visits.
• Maintain strong knowledge of products, brands, new launches, promotions, and beauty trends.
• Deliver a high standard of customer service throughout the customer journey and handle customer concerns professionally.
• Support and guide junior sales team members, sharing product knowledge and selling best practices.
• Ensure products are correctly displayed, replenished, priced, and presented according to brand and store standards.
• Monitor stock availability and coordinate with the team on replenishment requirements.
• Support daily store operations, including opening/closing activities, cash handling where applicable, and maintaining store standards.
• Participate in product launches, promotional activities, events, and other initiatives aimed at increasing sales and customer engagement.
• Maintain grooming and professional appearance standards in line with FACES guidelines.
• Support the Store Manager and supervisors in achieving commercial KPIs and maintaining smooth store operations.

What you’ll need to succeed

• Previous experience in beauty or luxury retail
• Strong sales and customer-service skills
• Good knowledge of beauty products
• Ability to work toward targets
• The ability to coach or support new team members

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in your application process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.