Ensures the timely performance of the HR aspects of the grievance process including, but not limited to, reviewing, fact-finding, analyzing and preparing drafts and recommendations on complaints, staff cases, conflicts, grievances, requests for review, appeals, breaches and other staff related issues in accordance with established staff regulations, rules, directives, other issuances and procedures. Manages end-to-end the petitions/complaints process, ensuring that adequate study is undertaken, a fair recommendation and written reply to the petitioner s request have been met within quality standards and time frames; provides evidence and materials to support recommendations and keeps up-to date records. Supports the Head, Field Human Resources Office and other officers in staff-management relations; provides background briefings and proposes positions on issues related to staff-management relations; supports processes of informal and formal consultation with Staff Representative Bodies; provides secretariat and liaison support for relations between management and staff representatives. Assists in the provision of technical advice and policy guidance to the Head, Field Human Resources Office and Officers or managers in the field on disputes, grievances, issues of conduct and underperformance; assists in the provision of policy and procedural advice and recommendations to the Head, Field Human Resources Office, especially on misconduct and abusive conduct; assists in the provision of advice and guidance to managers on code of conduct, grievances, rights, duties and responsibilities. Provides information to the Department of Legal Affairs on appeals from Field staff, as necessary; follows up on appeals, implementation of judgments and settlements of cases; liaises with headquarters on matters related to Field staff cases; provides HQ, Field Legal Office and Field Investigations Office with staff members personnel history, files, documents and any other necessary information. Maintains and ensures consistency in imposing disciplinary measures; receives and reviews disposition of allegations of misconduct in light of a staff member s personnel history and assists the HFHRO in recommending proportionate disciplinary measures or other actions; ensures the implementation of disciplinary measures or case closure, including management intervention, for cases at the field level. Acts as secretary of the field office s Decision Review Committee, including preparing its agenda, receiving decision review requests, and collecting all necessary data for reviews; prepares initial background summaries on all received requests to be reviewed by the committee and drafts responses for DUA. Conducts awareness sessions on the Agency s Rules and Regulations, disciplinary measures system, procedure for raising complaints, grievances and appeals; responds to staff members inquiries regarding procedures for submitting complaints or initiating formal disputes with the Agency. Performs other duties as may be assigned by the supervisor.

Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. In addition, the following competencies apply.

• Analyzing
• Planning and Organizing
• Learning and Researching
• Relating and Networking
• Coping with Pressure and Setbacks
• Proven ability to deal with confidential and sensitive issues with a high degree of tact and discretion.
• Knowledge of conflict resolution techniques

Desired Candidate Profile

Education - A university degree from an accredited educational institution in law, industrial/labour/employee relations, business or public administration, human resources management, organizational development or a related discipline.

Job - Specific Qualification Not available.

Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.

You are required to have at least five years of progressively responsible relevant professional experience in human resources management, preferably in employee relations or law in an international, governmental or commercial organization. You are required to have a university degree from an accredited educational institution in law, industrial/labour/employee relations, business or public administration, human resources management, organizational development or a related discipline. You are required to have an experience in the interpretation and application of staff regulations, rules, policies and procedures. You are required to have an experience in using various Microsoft Applications such as Excel, Access, Word, PowerPoint and other related applications.