Responsibilities

• Lead the development, implementation, and continuous maintenance of the organization s Corporate Management System, ensuring alignment with corporate objectives and operational requirements.
• Establish and maintain corporate standards for policies, procedures, Standard Operating Procedures (SOPs), and process documentation.
• Collaborate with Directors and functional specialists to ensure that organisational processes are properly documented, standardized, and consistently implemented across all departments.
• Develop and oversee the corporate document-control framework, ensuring proper documentation, version control, ownership, and periodic reviews.
• Drive quality assurance, process compliance, and continuous improvement initiatives across the organization.
• Monitor the effectiveness and implementation of management systems, identify operational and procedural gaps, and recommend corrective and preventive actions.
• Oversee the governance and maintenance of the organization s central document repository, ensuring clear accountability for document ownership and updates.
• Support internal audits, management reviews, and the implementation and follow-up of agreed improvement actions.
• Prepare and present quality assurance, process performance, and management-system reports to the CEO and senior management.
• Develop quality assurance and quality control (QA/QC) capabilities and promote awareness of management-system standards and best practices across the organization.
• Ensure management systems and quality processes remain aligned with relevant industry standards, regulatory requirements, and organizational objectives.

Desired Candidate Profile

Qualifications

• Postgraduate degree or Master's degree in Quality Management, Engineering, Business Administration, or a related field is mandatory.
• Minimum of 10 years of relevant experience in quality management, management systems, process improvement, or a related field, including experience leading teams or major organizational initiatives.
• Strong experience in developing, implementing, and maintaining management systems, process governance, document control, quality assurance, and continuous improvement frameworks.
• Proven experience in developing and implementing corporate policies, procedures, and SOPs within complex organizations.
• Previous experience in the utilities sector or other regulated industries is preferred.
• ISO 9001 Lead Auditor, Lead Implementer, or equivalent professional certification is preferred.
• Experience in organizational transformation and management-system implementation is an advantage.
• Additional professional certifications in quality management, process excellence, or project management are preferred.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent leadership, communication, stakeholder-management, and collaboration skills.
• High level of integrity, accountability, adaptability, and commitment to continuous improvement.