• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
• Troubleshoot and resolve product issues and concerns.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Adept in using customer relationship management software to offer the best client services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.