- Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
- Answer all incoming calls and address the caller’s problems in a timely manner
- Re-direct calls as appropriate and take adequate messages when required
- Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
- Regularly follow up on customers' files and call them back in the event of emergencies
- Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
- Collect customer information and enter related information in various company software products
Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees
Skills
- Communication Skills:
- Strong reading, writing and speaking communication skills in both Arabic and English Language
- Able to handle full conversations in English
- Personal Skills:
- Ability to multi-task
- Has positive attitude
- Ability to deal effectively and patiently with others
- Customer service oriented
- Problem analysis and solving skills
- Has a high stress tolerance level
- Technical Skills:
- Sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)