About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program/ Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.

General Position Summary

The HR department is responsible for but not limited to; recruitment, orientation of new staff, personnel management, payroll administration, performance evaluation management, Capacity Building, exit procedures for separating staff. The HR assistant is an administrative professional who performs a variety of transactional duties in support of the HR (NWS/NES) department. He/She performs all clerical duties required for the HR team members to operate efficiently. He/She drafts all department correspondence, such as contracts, official documents and other hubs’ documents and memorandums. The HR Assistant is responsible for day-to-day HR requirements, functions and general assistance to the HR Department.

Essential Job Responsibilities

• Set up electronic and paper archiving systems for all active and inactive employees, casual laborers’ files and recruitment files and manage the archiving systems efficiently.
• Maintain, organize, and update all staff personnel files and ensure that all staff personnel changes are documented and updated in the HR database.
• Lead the recruitment process for casual labour on a regular basis under the supervision of the HR Lead.
• Lead the On-boarding process for casual labors (contract signing, Induction process, Making sure that all Casual labors have  read, understood and signed the relevant mandatory policies for MC).
• Lead the exit process for the Casual labors.
• Support in Maintaining and organizing recruitment job file/s after each recruitment process.
• Update HR regular follow tools (staff leaves tracker, performance review tracker, probationary period tracker, overtime tracker and contact list).
• To be responsible for monthly leave reconciliation and maintaining accuracy of the leave balances data for active staff.
• Assist in day-to-day operations of the HR functions and duties such as filing, photocopying and scanning any HR related documents.
• Assist the HR Officer to deliver the monthly payroll on a timely manner and make sure that all support documents are well obtained and documented
• Assist in the staff exit process and follow up with the staff to obtain the exit files per the checklist while making sure that each exit staff file is well maintained and documented.
• Assist in Facilitating staff monthly salary disbursement in coordination with the finance department by making all necessary arrangements and communication with staff.
• Assist in Facilitating leavers exit payments’ disbursement in coordination with the finance department.
• Receive, collect signatures, and distribute HR related documents while ensuring all documents are updated on the HR tracker.
• Assist HR team in preparing HR documents, typing or translating letters or any other HR related documents.
• Assist in organizing the national staff orientation and ensure consistency in times between participating departments.
• Assist in preparing new hires documents, contract extensions and offer letters.
• Assist in conducting the onboarding process for the new joiner and manage the signature and documentation process for MC policies and procedures, contracts, PDs, and etc
• Update the HCM system at the beginning of each month, maintaining accuracy of the data for all active and exited staff.
• Prepare any kind of official letters such as employment letters, salary transfer, termination letter, open bank account and regret letters and seeking for HR Lead & HR Coordinator review, including the experience verification letters for the casual laborers and ex-volunteers, upon request.
• Prepare the purchase requests and payments for general HR needs.
• Respond to employee enquiries and receive staff questions to share it with the HR team  as needed.
• Provide clerical and administrative support to Human Resources team members such as set appointments, arrange meetings, and maintain calendars of HR related matters
• Perform any other duties assigned in line with scope of the job.

Organizational Learning 

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Safeguarding Responsibilities 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Supervisory Responsibility

none

Accountability

Reports Directly To: HR Lead (NES & NWS)

Works Directly With: HR Team members, Finance & Operations departments, all program managers

Knowledge and Experience

• If no degree + min. 1 1⁄2 year experience required / for fresh undergraduate  6 months’ experience required / for fresh graduates or above, no experience required. High level of commitment towards the role’s responsibilities and the department objectives
• Strong multi-tasking, organizational, prioritization skills are necessary.
• Highly communication skills and flexibility are highly required
• Accuracy and attention to details are necessary.
• Self-motivation and high level of responsibility are necessary
• Proficiency in written and spoken +English and Arabic.
• Proficiency in Microsoft Office applications including Excel and Word.

How to apply:

Preferable to receive CVs before  Wednesday, September 11 ,2024.

*If you are interested, kindly apply as soon as possible, since resumes will be reviewed on rolling basis. Shortlisted candidates will be contacted before the submission deadline.*

Only shortlisted candidates will be contacted for an interview.

Success Factors

Good general understanding of humanitarian relief and development based organizations, high level of personal integrity, and honesty.  The ability to interact effectively with international and national staff members is required.  A demonstrated ability to work quickly and accurately, meet deadlines and process information in support of changing program activities is necessary.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([Click to show email]).

Personal Consent:

Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given.

Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.