The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty through effective communication and problem-solving skills. This position involves interacting with customers to address their inquiries, resolve issues, and provide information about products and services. The ideal candidate will possess a friendly demeanor, strong interpersonal skills, and the ability to work in a fast-paced environment. As a representative of the company, you will be the first point of contact for customers, making your role vital in shaping their experience.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, social media, or chat.
- Resolve customer complaints and issues effectively and efficiently.
- Provide detailed information about products and services to customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Identify and escalate complex issues to the appropriate department.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Monitor customer feedback and suggest improvements to enhance service quality.
- .Adhere to company policies and procedures while delivering exceptional service.
Preferred Candidate:
- Excellent verbal and written communication skills in English and Arabic Languages.
- Educational level: Diploma / Bachelors
- Age: 18 to 30 Years
- Location: Irbid / Amman
- Excellent typing skills in English and Arabic Languages
- Fully available for all shifts: Morning, Evening, Overnight
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work independently and as part of a team.
- Demonstrated ability to handle stressful situations calmly.
- Strong attention to detail and organizational skills.
- Willingness to learn and adapt to new processes. Experience in a similar role is a plus.
- . Positive attitude and a passion for helping others.
Skills
- Strong communication skills, both verbal and written.
- Ability to manage time effectively and prioritize tasks.
- Conflict resolution and negotiation skills.
- Basic knowledge of product features and services.
- Empathy and active listening skills.
- Ability to work in a team-oriented environment.
- Adaptability to changing customer needs and situations.