Position Name: Receptionist
Position Reports To: Sr.Finance & Administration Manager
Location: Jordan
Overview
USAID’s Momentum Country and Global Leadership (MCGL) award is a USAID-funded global award, that works in tandem with country governments and local non-governmental organizations to provide targeted technical and capacity strengthening assistance and contribute to the global technical leadership and policy dialogue on improving measurable outcomes for maternal, reproductive, newborn and child health, and voluntary family planning. MCGL in Jordan seeks a Community Engagement Field Officer for a USAID family planning program in Jordan. The MCGL Jordan program will provide support to the USAID/Jordan-funded Government to Government Partnership for Health in Family Planning (PHFP) program, led by the Ministry of Health (MOH), with aims to promote and provide quality family planning services to the population of Jordan.
The USAID-funded MCGL Jordan Activity aims to strengthen the Ministry of Health's (MOH) stewardship role to enhance family planning practices in Jordan. The Receptionist, this role serves as the first point of contact for visitors and callers, providing a welcoming and professional environment while performing a range of administrative tasks. The Receptionist will be responsible for maintaining the smooth operation of the office by handling front desk duties, managing communications, and supporting various administrative needs. The ideal candidate is friendly, organized, and able to multitask efficiently in a fast-paced environment.
Key Responsibilities:
· Greet and welcome visitors in a professional and friendly manner, ensuring they are directed to the appropriate staff or department.
· Manage the reception area to ensure it is clean, tidy, and presents a welcoming atmosphere for guests.
· Answer, screen, and forward incoming phone calls to the relevant parties, and take detailed messages when necessary.
· Handle inquiries from stakeholders, partners, and staff in a courteous and informative manner.
· Maintain visitor logs and issue visitor badges as required, ensuring office security protocols are followed.
· Manage incoming and outgoing mail and deliveries, distributing mail to appropriate departments and organizing courier services as needed.
· Respond to email inquiries directed to general office inboxes, escalating urgent matters to relevant team members.
· Coordinate and schedule appointments, meetings, and meeting/training rooms as necessary, ensuring efficient use of office space and resources.
· Assist in preparing and printing documents for meetings, including agendas, presentations, and reports.
· Assist with administrative tasks such as photocopying, scanning, and filing documents, ensuring proper organization and accessibility.
· Update contact lists and organizational directories regularly to ensure accurate records.
· Support event coordination, including preparing materials for internal workshops, trainings, or staff gatherings.
Qualifications & Experience:
· Diploma or a degree in business administration or a related field.
· Minimum of 3 years of experience in a receptionist or front-desk role.
· Prior experience in an office environment, particularly in administrative or customer-facing roles, is preferred.
· Excellent communication skills (verbal and written).
· Fluency in Arabic and English is required
· Strong organizational and multitasking abilities.
· Proficiency in Microsoft Office (Word, Excel, Outlook).
· Ability to manage time effectively and handle a variety of tasks with professionalism.
· Familiarity with office equipment (e.g., phone systems, printers, copiers) is a plus.
· Friendly and approachable attitude with excellent customer service skills.
· High attention to detail and problem-solving skills.
· Strong communication and interpersonal skills.
· Fluency in Arabic is required; proficiency in English is preferred.
Work Environment:
The position is typically based in an office environment, with regular working hours.