<h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.</p> <h4>Job description</h4> <ul> <li>Must be thoroughly familiar with all Mövenpick corporate and local operational standards and ensure they are followed.</li> <li>Must assist all the guests with their needs and enquiries according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives.</li> <li>Must assist in accomplishing obligations and goals as outlined below:</li> <ul> <li>Set up of guests' amenities according to MIP level.</li> <li>Check equipment/stationery.</li> <li>Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.</li> <li>Oversee the day-to-day operations.</li> <li>Fire procedure.</li> <li>Handle guest complaints and report to manager.</li> <li>Be aware of the daily hotel activities and have product knowledge of all the hotel facilities.</li> <li>Attend training classes as per schedule.</li> <li>Show fullest cooperation and respect within the team and other departments.</li> <li>Work in harmony with all hotel employees, and provide personalized service within the limit of the established job specification.</li> <li>Prepare for daily MIPs arrivals in terms of room allocation, amenities and special requests of guests.</li> <li>Register and process check-in/check-out for all MIPs guests efficiently and professionally.</li> <li>Escort MIP guests to their rooms.</li> <li>Update guest information into the computer after a complete check-in.</li> <li>Be accountable for cashiering duties, foreign exchange transactions, settlement upon guests' departure.</li> <li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed.</li> <li>Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.</li> <li>Resolve guests' complaints/requests and liaise with the departments concerned to ensure immediate follow-up and hand over major complaints to the duty manager.</li> <li>Ensure that all messages, mails and packages are delivered to the guest room.</li> <li>Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.</li> <li>Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.</li> </ul> </ul> <h4>Additional information</h4> <ul> <li><strong>Internal:</strong> Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification.</li> <li><strong>External:</strong> All guests, suppliers/partners.</li> <li><strong>Materials:</strong> All machinery and equipment at Front Office.</li> </ul>