The Sales Agent position in Amman, Jordan, is a dynamic role within the Call Centers & Customer Care Outsourcing industry. This position is ideal for individuals who are passionate about sales and customer service, and who thrive in a fast-paced environment. As a Sales Agent, you will be responsible for engaging with customers, understanding their needs, and providing solutions that meet those needs. Your ability to communicate effectively and build relationships will be crucial to your success in this role.
Responsibilities:
- Engage with potential customers through various communication channels to promote products and services.
- Understand customer needs and provide tailored solutions to enhance customer satisfaction.
- Achieve and exceed sales targets and performance metrics set by the management.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Provide feedback to management on customer trends and product performance.
- Handle customer inquiries and resolve issues promptly to ensure customer retention.
- Stay updated on industry trends and competitor activities to identify new sales opportunities.
- Contribute to a positive team environment and support colleagues in achieving team goals.
Preferred Candidate:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-oriented approach.
- Proven track record in sales or customer service roles.
- Ability to work independently and as part of a team.
- Highly motivated and target-driven with a passion for sales.
- Adaptability to changing environments and willingness to learn.
- Strong problem-solving skills and ability to think on your feet.
Skills
- Proficient in sales techniques and customer relationship management.
- Strong negotiation and persuasion skills.
- Excellent time management and organizational abilities.
- Ability to analyze customer needs and provide effective solutions.
- Familiarity with Microsoft Office Suite and CRM software.
- Ability to work under pressure and meet deadlines.
- Strong attention to detail and accuracy in record-keeping.
- Effective teamwork and collaboration skills.