We are seeking a dynamic and motivated Sales Agent to join our team in Amman, Jordan. In this role, you will play a critical part in driving sales and providing exceptional customer service within the Call Centers & Customer Care Outsourcing industry. Your primary responsibility will be to engage with potential customers, understand their needs, and offer tailored solutions that enhance their experience with our services. This position requires excellent communication skills, a passion for sales, and the ability to work in a fast-paced environment.

1. Responsibilities:Conduct outbound calls to prospective customers to promote our services and generate leads.
2. Engage in active listening to understand customer needs and provide appropriate solutions.
3. Maintain accurate records of customer interactions and sales activities in our CRM system.
4. Achieve and exceed monthly sales targets and KPIs set by the management.
5. Collaborate with team members to develop effective sales strategies and improve customer satisfaction.
6. Provide feedback on customer preferences and market trends to help shape future offerings.
7. Participate in training sessions to enhance product knowledge and sales skills.
8. Handle customer inquiries and resolve issues promptly and professionally.
9. Build and maintain strong relationships with customers to encourage repeat business.
10. Stay updated on industry developments and competitor activities to identify new sales opportunities.
11. Preferred Candidate:Proven experience in sales, preferably in a call center or customer service environment.
12. Strong communication and interpersonal skills with the ability to build rapport quickly.
13. Results-driven mindset with a track record of meeting or exceeding sales goals.
14. Excellent problem-solving skills and the ability to handle objections effectively.
15. Ability to work independently as well as part of a team in a fast-paced environment.
16. Familiarity with CRM software and sales tracking tools.
17. Flexible and adaptable to changing priorities and new challenges.
18. Positive attitude and a strong work ethic.
19. Fluency in English, with proficiency in Arabic being a plus.
20. High school diploma or equivalent; a degree in business or a related field is a plus.

Skills

• Communication Skills: The ability to convey information clearly and persuasively, both verbally and in writing, is crucial for engaging with customers and closing sales.
• Sales Techniques: Knowledge of various sales methodologies and techniques to effectively present products and services to potential clients.
• Customer Relationship Management (CRM): Proficiency in using CRM software to manage customer interactions, track sales progress, and analyze customer data for better decision-making.
• Problem-Solving: Strong analytical skills to identify customer issues and provide timely, effective solutions that enhance customer satisfaction.
• Time Management: The ability to prioritize tasks effectively, manage time efficiently, and meet deadlines in a high-pressure sales environment.