Job Title: Case Manager FSR #752

Location:Mafraq Clinic

JOB SUMMARY

[The Case Manager (CM) at International Medical Corps works as part of a multidisciplinary team and within a case management model using a biopsychosocial, multidisciplinary and a community-based approach. They are frontline workers providing mental health case management and child protection case management and other relevant services for people with MHPSS and child protection needs]

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSABILITIES:

• Apply guiding principles in working with children, prioritizing their best interests in all actions.
• Possess a strong understanding of child development and factors influencing children's well-being.
• Communicate and work effectively and appropriately with children of various ages and their families, including those who have experienced very difficult situations.
• Assess risks, needs, and strengths, and develop appropriate responses in consultation with the child and/or their caregivers. This includes completing biopsychosocial assessments and other required assessments for beneficiaries.
• Collaborate with clients to plan, implement, monitor, and amend individualized services that promote clients’ strengths, advance their well-being, and help them achieve their goals. Plans should be based on meaningful assessments and have specific, attainable, and measurable objectives.
• Work with children, families, and carers to implement planned actions to ensure the safety, stability, and development of the child. This involves direct guiding, encouraging, and supporting the child and family while monitoring impacts and outcomes.
• Conduct safety planning with clients, working in collaboration with the client’s family (if appropriate) and other agencies to manage identified risks, with a specific focus on safety issues and support for stabilizing families affected by domestic violence.
• Serve as the contact point for needs assessment and follow-up, providing and coordinating services and following up on service provision.
• Lead or participate in case conferences and family meetings with other professionals.
• Document all case management activities in the appropriate client record in a timely manner, using CPIMS+ as a database and case management tool. This includes contributing to the case management file with assessments, treatment plans, and quality assurance measures, as well as maintaining activity records and client files.
• Advocate for the rights, decisions, strengths, and needs of children and families, and promote their access to resources, support, and services. Serve as a client advocate, enhancing collaborative relationships to maximize the client’s and family’s ability to make informed decisions.
• Promote collaboration among colleagues and organizations to enhance service delivery and facilitate client goal attainment.
• Provide and facilitate client access to culturally sensitive and competent services.
• Evaluate client satisfaction and the quality of care provided.

Ensure the involvement of local authorities, community leaders, and community groups in creating community-based protection mechanisms and networks to increase access to better health and social services for 

• vulnerable populations.
• Provide regular updates and reports to senior management staff as required and contribute to donor reports and internal IMC reports as required. Submit monthly reports and weekly data collection sheets to the focal point and MHPSS manager.
• Perform other job-related duties as requested by the Supervisor. The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.
• Promote and introduce the International Medical Corps mental health and psychosocial support (MHPSS) services within community settings and Primary Healthcare Centers (PHCs).
• Organize and monitor the implementation of care plans, with a specific focus on safety issues and support for stabilizing families affected by domestic violence.
• Establish long-term goals in case planning, including family stability, and short-term goals with steps to address safety and immediate family stability. Ensure all care plan activities have timelines and support services.
• Coordinate case management services, including pharmacological and non-pharmacological interventions, within the multidisciplinary team.
• Provide case management sessions that include lay counseling.
• Conduct home visits for new cases or beneficiaries in need as part of the assessment process.
• Coordinate the provision of psychosocial support services to patients, families, and significant others to help them deal with the impact of illness on individual family functioning and to achieve maximum benefits from mental healthcare services.
• Conduct reviews for appropriate utilization of services from admission through discharge/termination.
• Commit to the IMC mental health case management model.
• Work closely with members of the MH case management team (psychotherapist, psychiatrist, mhGAP-trained healthcare workers) to develop and follow up on care plans.
• Facilitate referrals and ensure adequate follow-up of all cases referred.
• Conduct outreach activities, home visits when needed, and prepare and conduct mental health awareness sessions using relevant guidance and tools.
• Conduct community-based Psychosocial activities.
• Prepare for, participate in and document Case Management for technical meetings and case conferences. Attend regular meetings with MHPSS for focal points.
• Work in close coordination with MHPSS senior management and focal point on issues related to the field, including identifying challenges and gaps, and providing necessary information for better implementation of activities.
• Responsible for filling out all relevant tools and documentation and maintaining regular updates in close coordination with the case management team.
• Report any firsthand issues directly to the supervisor.
• Provide reports on awareness-raising and other PSS services.

MINIMUM REQUIREMENTS

• Bachelor’s degree in psychology, Social Work, Nursing, social counseling, occupational therapy or a related field.
  A master’s degree in a relevant discipline is preferred.
• Minimum of 2 years of experience in mental health services, particularly in case management or direct service provision.
• Previous NGO experiences desired.
• Adheres to ethical considerations and principles regarding working with vulnerable populations.
• Excellent interpersonal, written, and oral communications skills.
• Understanding of the project cycle and teamwork.
• Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work.
• Emotional maturity and agility in working in a fast-paced environment.
• languages: Arabic and English are required 
• Knowledge in Microsoft office. Advance skills in MS Office are a plus.

Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.