As a Case Management Associate in a Regional Service Centre, you will contribute to this by being a part of a dedicated case management team acting to support your case manager colleagues and their assigned customers ensuring that both colleagues and clients receive superior customer service and assistance with all parts of the Assisted Passage service and regional operations

You will ensure effective administrative support is provided to your colleagues including working directly with clients to support the management of services.

In all your interactions with our customers, you will need to demonstrate awareness of the political, social, religious, and humanitarian considerations that impact them and their host locations.

This role is an entry-level position in the Assisted Passage Portfolio, and we strive to graduate Case Management Associates to Case Manager roles.

Skills

Knowledge/Experience:

• Minimum 1 year experience in case management, program monitoring and evaluation, customer service, or in a similar administrative role.
• Experience in medium to large-sized organizations that deliver comparable services (e.g., Aid, Refugee Services) is preferable.
• Minimum 1-year experience in a well-known ERP / Accounting / HR software such as SAP, Oracle, Microsoft Dynamics, or other.
• Microsoft suite of products including Outlook, Excel, and Word.
• The ability to learn how to use Toll’s Online Platform and other tools.
• Fluency (oral & written) in English and Arabic is a prerequisite
• Other languages Dari, Pashtu, Farsi are preferable and an advantage.

Qualifications

· A bachelor’s degree from an accredited university is a must.

Eligibility

·      Rights to work in Jordan is a must.

Essential attributes

• A desire to service the customer and to put their needs first.
• Excellent communicator who flourishes in a fast-paced environment.
• Be exceptionally well organized and methodical in approach to service delivery.
• Ability to sustain high levels of customer service and productivity when under pressure from clients and customers.
• High attention to detail and the ability to meet deadlines within a time-pressured environment.
• A positive attitude and appetite to learn.
• Interpersonal skills and ability to work within a team.
• Commitment to company policies, values, and culture.