As a Support Engineer at Aspire, you will play a key role in administering and supporting our Symphony Summit CommunityPlatform. You will be responsible for ensuring the platform runs smoothly, securely, and efficiently, while providing technical support to users and internal stakeholders. This role combines system administration, technical support, and stakeholder coordination, contributing directly to a positive community experience and platform reliability.

• Serve as the system administrator for the Symphony Summit community platform.
  

  
  

• Manage user accounts, roles, and permissions, including admin-level access for support engineers.
  

  
  

• Configure and maintain community features such as forums, categories, knowledge bases, notifications, and branding.
  

  
  

• Oversee site settings, security controls, and access policies to ensure compliance and data protection.
  

  
  

• Monitor platform usage, logs, and performance metrics to ensure stability and optimal performance.

  
  

• Provide first- and second-level technical support for community users and internal stakeholders.
  

  
  

• Diagnose and resolve issues related to login, permissions, content publishing, integrations, and UI/UX.
  

  
  

• Coordinate with Symphony Summit vendor support for issue escalation and resolution.
  

  
  

• Apply platform updates, patches, and configuration changes with minimal service disruption.
  

  
  

• Analyze recurring issues and recommend long-term improvements and preventative solutions.
  

  
  

• Support platform enhancements through customizations, plugins, APIs, and integrations (SSO, CRM, analytics tools).
  

  
  

• Create and maintain operational documentation, runbooks, and support FAQs.
  

  
  

• Train internal teams on platform functionality and best practices.

  
  

• Communicate feature updates, outages, and maintenance activities to stakeholders.
  

  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

  
  

• Proven experience as a Support Engineer, System Administrator, or Platform Administrator.
  

  
  

• Hands-on experience administering community platforms or SaaS-based systems (Symphony Summit experience is a plus).
  

  
  

• Strong understanding of user access management, roles, permissions, and security controls.
  

  
  

• Experience troubleshooting web-based platforms, integrations, and UI-related issues.
  

  
  

• Familiarity with SSO, APIs, CRM systems, and analytics integrations.
  

  
  

• Ability to work with vendors and internal teams to resolve technical issues efficiently.

  
  

• Strong documentation, communication, and training skills.

  
  

• Ability to manage multiple priorities in a fast-paced environment and collaborate within cross-functional teams.
  

  
  

• Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar.

  
  

• Be part of a (Remote is here-to-stay) organization
  
• Work and learn from great minds
  
• Explore new opportunities to learn and grow every day by attending technical and non-technical training
  
• Get market exposure by working with international tech leaders
  
• Nursery reimbursement benefit
  
• Attend virtual and onsite international tech conferences
  
• Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC