Job Description and Requirements:

About WVI :

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Major Responsibilities :

Service Desk

• Act as the first point of contact and provide day-to-day technical support to end users.
• Respond to Level 1 support requests via multiple channels, including phone and email.
• Interact with clients in a courteous and professional manner.
• Provide user access services.
• Support problem diagnosis by evaluating multiple resolution options.
• Complete checklists and scripts to resolve routine issues.
• Escalate issues when necessary.
• Document problem status and resolutions in the tracking log.

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• Client Technology Support
• Support the deployment of new or upgraded images, software, and hardware for multiple clients.
• Configure and install desktop PCs, laptops, peripheral equipment, and other mobile devices.
• Follow established procedures for configuration changes, updates, and upgrades.
• Provide ongoing support for client technology.

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• Technical Support
• Provide technical support for meetings, including video conferencing.
• Monitor and communicate system status.
• Diagnose and resolve hardware and software issues related to client workstations and mobile devices.
• Implement temporary solutions until permanent fixes are available.
• Assist systems, programming, and vendor teams as needed to resolve issues.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or other related field.
• Demonstrated working knowledge of basic hardware and software products 
• Good command of English and Arabic Languages.
• Good interpersonal and communication skills.