We are hiring a Remote English-Speaking Telecommunications Customer Care Agent to support customers in the Canadian market. This full-time role is responsible for handling voice calls and/or emails, assisting with billing and account inquiries, providing service and plan guidance, troubleshooting telecom-related issues, documenting interactions accurately, and delivering an exceptional customer experience. The role requires excellent English communication skills, strong problem-solving ability, prior customer service or call center experience, and the ability to work professionally in a remote environment. Working hours are 9:00 AM to 6:00 PM Eastern Time (Canada), which currently corresponds to 4:00 PM to 1:00 AM Amman time, and 5:00 PM to 2:00 AM when Eastern Standard Time is in effect.

Skills

Requirements

• Excellent spoken and written English.
• Proven experience in customer service, call center support, or telecommunications support is preferred.
• Strong verbal communication, listening, and de-escalation skills.
• Ability to multitask across calls, systems, and documentation tools while maintaining accuracy.
• Good problem-solving skills and confidence working with customer accounts, billing information, and troubleshooting workflows.
• Comfortable working in a metrics-driven environment with quality and performance expectations.
• Reliable computer skills and ability to work across multiple browser-based or CRM/support platforms.
• Ability to work independently in a fully remote environment.
• Professional remote setup, including a quiet workspace, stable high-speed internet connection, and a quality headset.

Preferred Qualifications

• Previous experience supporting customers for a telecommunications, mobile, internet, or technology services company.
• Experience handling Canadian customers or supporting an English-speaking North American market.
• Familiarity with telecom products such as mobile plans, broadband, billing cycles, roaming, device support, and account verification processes.
• Experience with customer retention, service recovery, or escalation handling.