Action Against Hunger (ACF) is a leading humanitarian and development agency working to combat the causes of hunger and malnutrition in over 46 countries worldwide. Eleven years into the Syrian conflict, more than 1.3 million Syrians have sought refuge in Jordan. This influx of refugees has strained Jordan's economy and resources, with Syrians often accepting worse working conditions and lower compensation than Jordanians and taking on low-skill, informal jobs in sectors such as in manufacturing, construction and agriculture. In 2022, Jordan had a 23% unemployment rate. For Syrian refugees, unemployment rates are significantly worse with 80% of Syrian refugees unemployed in 2021, up from 50% and 65% in 2019 and 2020.

Action Against Hunger has been operational in Jordan since 2014, delivering livelihoods, social protection WASH and MHPSS programming in Irbid, Zarqa, Mafraq, and Madaba governorates. Through its livelihoods and social protection program, ACF aims to improve the livelihoods status of Syrian refugees and vulnerable Jordanians through decent and sustainable employment opportunities; strengthening sustainable livelihoods and value chains and enhancing the capacity of local actors to promote economic opportunities and improve working conditions. So far, ACF has reached over 6,000 beneficiaries through its social protection and livelihood activities in 2022. Action Against Hunger is also an active member of the Livelihoods, Basic Needs, Food Security and Durable Solutions Working Groups; Graduation Approach and Vocational Training Taskforces; and Common Cash Facility Steering Committee.

ACF is looking for its program in Jordan for Program Manager Assistant

Main place of work: Irbid Governorate

Position Overview:

As part of its growing livelihoods portfolio, Action Against Hunger is recruiting for a Program Manager Assistant to lead program implementation and oversee the quality and efficiency of Action Against Hunger’s Livelihoods and Agriculture project.

Responsibilities:

Objective 1: Implement, and report on standalone and integrated food security and livelihoods projects

• Maintain the quality of the projects established in conformity with the technical and project management standards of Action Against Hunger
• Become familiar with all dimensions of the FSL: the issues involved, mainstreaming plans, the logical framework and indicators; retain printed copies of all contractual programmatic documents as per donor regulations and Action Against Hunger good practices.
• Implement technical recommendations concerning FSL project(s) in Irbid and other areas of intervention
• Supervise project implementation using internal Activity Progress Report (APR) monitoring tools, external donor reports, a regular presence in the field, maintenance of an implementation timeline, and monthly review of the budget
• Maintain the profile of Action Against Hunger at all project sites while respecting donor visibility rules and commitments
• Identify and implement safety measures for both the FSL team and the wider population (at building sites, community-based sites, etc.)
• Lead by example as an active contributor to advancing Action Against Hunger’s gender mainstreaming efforts and gender-equitable approach through the implementation of approved projects in the area.
• Follow up regularly on Project Cycle Management tools supporting the Program Coordinator to finalize the same
• Ensure a continuous evaluation of methods and follow-up of projects, and propose improvements. 

Objective 2: Supervise and manage the team

• Manage the project team: provide leadership, monitoring, motivation; establish, follow, and encourage adherence to best practices in performance management
• Lead the development of team members to empower them with the skills necessary to demonstrate ownership of their role and associated responsibilities

Objective 3: Contribute to the quality, accountability, and impact measurement process for FSL stand-alone and integrated programming in the area of intervention:

• Inform the Program Coordinator about aspects of Program coordination and implementation which need to be raised at appropriate coordination platforms and with different partners in a strategic manner
• Promote and take part in the evaluation of the impact of FSL projects through a process proportionate to the scope of work (learning review, internal evaluation, external evaluation, impact evaluation, etc.)
• Promote and contribute to learning and improvement of quality (joint visits, research initiatives, lessons learnt exercises and reporting, etc.)
• Implement feedback and complaints procedures for ethics and transparency, particularly with the intent of ensuring participation of and organisational responsiveness to beneficiary populations
• Ensure that baseline and end-line data is collected using methodologies relevant to project activities
• Capture lessons learnt from programme-related data, document the results of innovations or new implementation modalities tested, and create recommendations based on experience with project execution
• Disseminate the technical and operational expertise acquired in the course of programming
• Contribute to the upward transmission of data from the field so as to better inform Action Against Hunger’s strategies, programme development, and communications

Objective 4: Participate in project reporting, internally and externally and coordination with other support departments

• Report to the Field Coordinator the work progress on a weekly basis including implemented work, next week’s target, difficulties, problems and updates.
• Report on staff related issues, team’s weekly plans and safety issues.
• Provide regular reports on project indicator progress following the program documents.
• Participate in preparation of donor reports and Action Against Hunger activity progress reports.
• Ensure that databases and data analysis as well as activity indicators are followed up and harmonized.

Objective 5: External Representation

• Coordinate with relevant consortium members on day to day field activities to ensure smooth implementation
• Represent ACF Jordan with Governmental authorities
• Work closely with the Field Coordinator and Deputy Country Director - Programs to inform them of issues in field coordination which are to be cascaded upwards for coordination forums.

Objective 6: Fulfil general responsibilities and contribute to broader Action Against Hunger Jordan operational quality and consistency

• Maintain the confidentiality of all sensitive information at all times
• Commit and comply with ACF policies, guidance, and procedures including but not limited to Internal Regulations (IR), Code of Conduct, ACF values, Safeguarding, Prevention from Sexual exploitation and Abuse (PSEA), Gender and Nutrition
• Commit to and comply with the organisation’s gender, age, and diversity principles and policies (working with people, communication)
• Lead on the implementation and the promotion of ACF policies through daily activities and through the management of teams (managing performance and development)Support on the implementation and the promotion of ACF policies through daily activities and through the management of teams (managing performance and development)

Skills

General Skills:

• Strong representation and negotiation skills required
• Diplomatic but firm approach to obtain buy-in and contributions from a range of stakeholders and ability to build strong relationships
• Proven ability to work independently under pressure with tight deadlines
• Flexible and able to adapt quickly to fast pace complex dynamics
• Pragmatic and results-oriented, creative and out-of-the-box thinker
• Analytical and logical thinking; extremely detail-oriented yet able to connect the dots
• Strong computer and communication equipment skills
• Excellent intercultural, interpersonal, organisational, prioritising, and communication skills
• Autonomous, resourceful, very organised, and self-motivated
• Tactful, professional and transparent
• Demonstrable commitment to gender equity
• Able to identify creative approaches to navigating the humanitarian-development nexus
• Solution-oriented working style
• Firm understanding of ‘Do No Harm’ approach
• Demonstrable understanding, willingness, and capacities to commit to, comply with, implement, and promote gender, age, and diversity principles and policies

Education: Bachelor's degree or equivalent in agriculture science, economics, international development, or a related field. A master's degree in a relevant field is preferred but not required.

Type of professional experience requested:

• At least 4 years of experience in humanitarian and/or development programming on food security and livelihoods or related NGO role.
• Experience in managing relationships with partners, authorities and donors. At least 1 year of field-based experience in the same or similar position required.
• Demonstrated experience or understanding of AICS donor rules preferred
• Experience working with refugees and host communities
• Experience working with refugees and host communities
• Good knowledge of common livelihoods and economic development approaches, including entrepreneurship, value chain development, agriculture, financial inclusion and cash based programming
• Experience in managing integrated, multi-sectoral programs desirable, specifically including Agriculture or livelihood.
• Action Against Hunger experience a plus but not mandatory

Language level: Fluent in English and Arabic.

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Action Against Hunger is proud to be an equal opportunity employer. We do not discriminate in employment based on race, ethnicity, religion, gender, age, disability, or any other form of discrimination. We are committed to creating an inclusive and supportive work environment for all employees.

Action Against Hunger is committed to safeguarding all individuals who come into contact with our work, including children and at-risk adults, in line with our Safeguarding Policy.

Action Against Hunger maintains a zero-tolerance policy towards all forms of discrimination, bribery, corruption, SEA, and abuse of power in any form.

All successful candidates will be subject to reference checks and may be required to undergo background screening, in accordance with our internal policies, including those related our Safeguarding Policy.

How to apply:

• Deadline for receiving applications is 31/03/2026.
• Shortlisting will be done on a rolling basis and if the ideal candidate is identified before the closing date, Action Against Hunger reserves the right to close the recruitment before the application deadline.
• Before applying, please make sure that you have read the requirements for the position and that you qualify.
• Local recruitment is highly encouraged.
• Only shortlisted candidates will be contacted.