Job Description

Our organization is a fast-growing professional services firm that delivers managed Information Technology (IT) services to small and medium-sized businesses across the United States, typically supporting organizations with 10–100 employees. We act as our clients’ outsourced IT department and trusted technology partner.

In this role, you will be responsible for administering, supporting, and optimizing Microsoft 365 environments for multiple clients. You will work closely with client users and stakeholders to ensure their Microsoft 365 services, end-‑user devices, and supporting infrastructure are reliable, secure, and aligned with business needs. This position combines hands-on technical administration with client communication and service delivery.

Typical hours are Monday through Friday from 4pm to 1am local time, ranging from 40 to 48 hours per week, with availability for after-hours emergencies as needed. Candidates should possess strong technical aptitude, problem-solving abilities, and the ability to communicate clearly with non‑technical users.

Job Summary

The Microsoft 365 Administrator supports a select number of clients by handling day-to-day IT requests across their environments. This includes Microsoft 365, along with core systems like user accounts, security, workstations, servers, printers, networks, and other ‑business critical tools. The role is ‑hands-on and ‑client ‑facing, focused on troubleshooting issues, keeping systems running reliably, and securely.

5 ways we're going to invest in you

• You’ll be paid very well: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.
• You’ll get a career, not a job: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.
• You’ll maintain a great work/life balance: We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us from going home.
• You’ll be welcomed into a team of high performers, just like you: It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.
• You’ll do work that matters: We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.

Typical Duties

• Administer and support Microsoft 365 environments, including user accounts, mailboxes, licensing, security settings, and services such as Exchange Online, SharePoint, OneDrive, Intune and Teams
• Provide technical support for Microsoft 365 and Windows operating systems in client environments
• Troubleshoot and resolve end-user issues related to Microsoft 365, identity, authentication, and device accessibility
• Support and maintain disaster recovery and backup solutions
• Provide network-level support, including LAN/WAN connectivity, firewalls, routers, and security appliances
• Implement and support secure remote access solutions
• Monitor remote monitoring and management (RMM) alerts and respond through service tickets
• Maintain accurate system and client documentation
• Communicate with clients regarding incident status, changes, outages, and best practices

Responsibilities

• Deliver a high level of customer satisfaction through responsive, knowledgeable, and professional client interactions
• Ensure timely resolution of service requests and incidents
• Work collaboratively with internal teams to route, coordinate, and resolve issues efficiently
• Escalate complex issues appropriately while maintaining ownership of client outcomes
• Accurately document all work, time entries, and service tickets
• Complete required training, documentation, and process adherence
• Provide backup and cross coverage‑ support for other technical team members
• Participate in on call rotation for after-hours support when ‑required
• Continuously expand knowledge of Microsoft 365, security, and modern IT practices
• Protect client and company data by maintaining strict confidentiality

Skills

Technical Skills

• Strong hands-on experience with Microsoft 365 administration and support
• In-depth understanding of Windows operating systems and business applications
• Knowledge of identity and access management, including user provisioning and authentication
• Strong troubleshooting and diagnostic skills
• Understanding of networking fundamentals (LAN/WAN, TCP/IP)
• Experience supporting end-user devices and peripherals (PCs, printers, mobile devices)
• Familiarity with IT service management tools and ticketing systems
• Strong communication and customer service skills, especially with non-technical users
• Ability to multitask and operate effectively in a fast-paced‑ managed services environment
• Self-motivated with strong documentation and organizational habits

Platforms & Technologies

• Microsoft 365
• Windows Server
• Windows Workstations
• LAN/WAN networking and TCP/IP

Education & Experience

• BS/BA degree or equivalent hands-on experience and training
• Actively pursuing or holding Microsoft and/or networking certifications (e.g., MS‑100/101, MS‑500)
• Excellent written and verbal English communication skills