JOB DESCRIPTION

Performance Monitoring and Technical Specialist

Job Title: Performance Monitoring and Technical Specialist

Program: Jordan Water Governance Activity (WGA)

Location: Water Authority of Jordan - Amman, Jordan.

BACKGROUND 

The Water Governance Activity (WGA) program is a multi-year project funded by USG, which aims to support the GOJ in achieving measurable improvements and greater sustainability of the water sector by providing technical assistance to strengthen strategic planning, financial sustainability, policy development, data-driven decision-making, and capacity-building efforts to enhance utility performance. In addition, to increase accountable, sustainable water sector management and governance by supporting and strengthening the National Conveyor Project's Project Management Unit, strategic planning, financial management, policy development and implementation, and capacity-building efforts. 

The Water Authority of Jordan (WAJ) has entered into a Management Contract (MC) for the Yarmouk Water Company (YWC) to improve the efficiency, performance, and sustainability of water and wastewater services in the Yarmouk service area. The MCPMU will, therefore, act as WAJ’s institutional mechanism to safeguard public interests, ensure accountability of the Management Contractor, and support successful implementation of the Management Contract throughout its duration.

JOB SUMMARY

The Performance Monitoring and Technical Specialist is responsible for monitoring operational, technical, and service delivery performance of the Management Contractor, ensuring achievement of KPIs related to water and wastewater operations, and service quality, as well as the management of assets.

DUTIES AND RESPONSIBILITIES:

The incumbent’s main responsibilities include, but are not limited to:

• Monitor and assess the Management Contractor’s performance against agreed KPIs and service standards.
• Review and evaluate technical deliverables, operational reports, and performance dashboards.
• Identify performance gaps, risks, and non-compliance issues and propose corrective actions.
• Participate in regular technical and operational review meetings with the Management Contractor.
• Participate in procurement committees and technical evaluations as required.
• Coordinate Capital Investment Plan (CIP) matters between the Management Contractor, WAJ, and financing partners, ensuring alignment with contract priorities and sector strategies.
• Review, discuss, and support approval of the RRF Annual Plan, including prioritization of enabling funds and assessment of commercial and institutional readiness.
• Ensure that a proper asset management plan is in force.
• Coordinate with the management Contractor to initiate and follow-up on the use of a lifecycle management software to automate alerts for key dates, streamline reporting and approval workflows, and provide performance analytics.
• Perform other tasks as assigned by the direct supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of the public sector regulatory and institutional framework governing water and wastewater services.
• Strong analytical and reporting skills, with the ability to assess technical data, KPIs, and operational performance trends.
• Full professional proficiency in Arabic and English (spoken and written).
• Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint).
• Strong coordination and communication skills, with the ability to engage effectively with the Management Contractor, WAJ departments, YWC staff, and external stakeholders. 

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in civil engineering or a closely related engineering discipline relevant to water and wastewater utilities.
• Minimum of 3 years of progressive experience in utility operations, performance monitoring, or infrastructure management, preferably within water and wastewater services.
• Demonstrated experience with hydraulic systems and operational assets of utilities, including networks, pumping stations, treatment facilities, and related infrastructure.
• Proven experience in utilities management, performance assessment, or technical supervision roles.
• Prior experience working with donor-funded programs or international financing institutions is preferred, including familiarity with reporting and compliance requirements.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Chemonics is committed to the goal of equal employment opportunity. Chemonics recruits, hires, trains, and promotes people in all job titles without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by labor laws. All employment decisions will be consistent with the principle of equal employment opportunity. All personnel actions such as compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education, tuition assistance, social and recreational programs will be administered without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by local labor laws.