Job description
Position Summary
We are seeking a hands-on Enterprise IT Transformation Consultant to assess, design, and lead improvements to our core IT systems and infrastructure.
This role will take the organization from diagnosis → decision → implementation, including leading a likely transition from a Google-based environment to Microsoft 365.
The consultant will focus on making the organization more functional, secure, and manageable at scale—not just recommending changes, but delivering them in a practical, usable way across a 300-person, multi-country operating environment.
Scope of Work
Organizational IT Review & Risk Assessment
- Conduct a comprehensive review of:
- IT systems, tools, and infrastructure
- User workflows and operational dependencies
- IT support structures and capacity
- Security posture and access controls
- Identify and document:
- Enterprise-level risks (security, data integrity, access control, business continuity)
- Structural gaps in governance, ownership, and accountability
- Operational inefficiencies impacting productivity
- Deliver a prioritized assessment categorizing:
- Immediate (light touch) fixes
- Major structural changes (we are aware this is needed)
- Medium-term improvements (as prepares for or relates to major change
Options Analysis & Decision Support
- Develop and present practical options to improve the IT environment, including platform decisions
- Analyze trade-offs across:
- Cost (implementation and recurring)
- Timeline and sequencing
- Organizational impact and disruption
- User experience and adoption
- Technical complexity and long-term sustainability
- Support leadership in making practical, evidence-based decisions.
Microsoft Platform Transition (Strategy & Execution)
- Assess and validate the suitability of migrating from Google Workspace to Microsoft 365.
- If confirmed, design and execute a phased migration plan, including:
- Pre-transition preparation or consolidation of existing files/ data
- Email, calendar, and file migration
- Identity and access management (Azure AD / Entra ID)
- Security and compliance configurations
- Ensure:
- Minimal operational disruption
- Business continuity throughout migration
- Parallel system management where required
- Rollback and risk mitigation planning
Pilot Environment (Tenant Build & Testing)
- Configure a pilot Microsoft 365 tenant for a defined (limited) user group.
- Use the pilot to:
- Validate configurations, permissions, and policies
- Test workflows and integrations
- Identify adoption and usability challenges
- Iterate and refine migration/rollout strategy based on defined user feedback.
System Integration and Architecture
- Work with finance, HR, and compliance teams to assess and improve integration of key cloud-based systems (e.g., finance, payroll, vetting, grants management)
- Ensure systems are:
- Properly configured within the broader IT architecture
- Secure and compliant (Identity and access management, back up and disaster recovery, etc)
- Interoperable where needed (data flows, reporting, access controls)
- Identify gaps in current system integration and propose practical solutions
Implementation & Change Management
- Lead implementation of agreed IT improvements—not just planning
- Establish practical governance structures (permissions, data ownership, system accountability)
- Support adoption through:
- Clear, usable documentation
- Targeted training approaches
- Ensure solutions reflect operational realities across different countries and connectivity environments
Handover & Sustainability
- Support transition to internal ownership or external managed services and ensure long-term sustainability through:
- Comprehensive documentation of systems and configurations
- Knowledge transfer to internal IT staff
- Training of administrators and support teams
Deliverables
- IT Assessment & Risk Report
- Options Paper with clear decision points
- IT Transformation Roadmap (phased)
- Microsoft 365 Migration Strategy & Execution Plan (if applicable)
- Configured Pilot (Tenant) Environment with tested workflows
- System Integration Recommendations (Finance/HR/Compliance tools)
- Security Protocol or Framework
- Implementation Progress Reports
- Final Transition & Handover Report
Success Criteria / Key Performance Indicators
Performance will be assessed against:
- Successful migration of users and systems (if applicable)
- User adoption of new platforms and tools
- Reduction in identified risks and vulnerabilities
- System reliability and improvements in integration
- Completion of deliverables within agreed timelines
- Implementation of core security controls (e.g., MFA coverage, access policies)
- Increased efficiency working across platform components.
Governance & Reporting
- Reports to the Chief Operating Officer
- Works closely with leadership, IT staff, and functional teams
- Provides regular progress updates and escalation of risks
Authority:
- Leads implementation of approved initiatives
- Advises on vendor selection and technical decisions
- Works within agreed budgets and governance structures
Skills
Qualifications & Experience
- Proven experience leading enterprise IT transformation initiatives
- Demonstrated experience with Microsoft 365 migrations and implementations
- Strong expertise in:
- Cloud platforms (Google Workspace, Microsoft ecosystem)
- Identity and access management
- Systems integration and data migration
- Experience with finance, HR, or compliance system integration preferred
- Experience in international and/or NGO environments strongly preferred
- Ability to operate at both strategic and hands-on levels
Profile
- Practical, solutions-oriented, and delivery-focused
- Structured and pragmatic in approach to problem-solving
- Strong prioritization and decision-making judgment
- Able to communicate complex technical concepts clearly to non-technical stakeholders to support decisionmaking and uptake
- Comfortable working in a delivery role where where adjacent systems are still evolving
- Effective in multi-country, multi-time-zone environments