Job description

Remote Based support team to serve UAE operations and are looking for professional, reliable, and English-speaking candidates to join us in Amman.

This is a full-time, office-based role in Amman, supporting UAE operations remotely. The team will handle customer calls, messages, order-related coordination, follow-ups, and communication with UAE-based operational teams.

We are hiring for different seniority levels, so candidates may apply for the role that best matches their experience.

Open Positions

1. Customer Service / Support Agent

Suitable for candidates with experience in customer service, telesales, call centers, or support roles.

Main responsibilities include:

• Handling customer calls and messages professionally 

• Supporting order-related communication and follow-up 

• Updating information accurately on systems 

• Coordinating with UAE-based teams regarding order progress 

• Following approved scripts, processes, and communication guidelines 

• Escalating issues when needed 

2. Team Leader / Supervisor / Sales Manager

Suitable for candidates with experience supervising teams, managing daily operations, or leading customer service / sales support teams.

Main responsibilities include:

• Supervising the daily activities of the support team 

• Monitoring calls, messages, order coordination, and team discipline 

• Acting as the first escalation point for operational or customer-related issues 

• Tracking productivity, attendance, service quality, and performance 

• Coaching and guiding team members 

• Preparing daily and weekly reports 

• Supporting recruitment, onboarding, training, and workflow improvement 

Who Should Apply?

We welcome applications from both:

• Candidates looking for a Customer Service / Support Agent role 

• Candidates with stronger experience who may fit a Team Leader / Supervisor / Sales Manager role 

Final role level will depend on the candidate’s experience, skills, and interview assessment.

Skills

General Requirements

• Strong spoken and written English is mandatory 

• Previous experience in customer service, telesales, call center, support, or sales operations is preferred 

• Good communication skills and telephone etiquette 

• Comfortable working with systems, trackers, and reports 

• Organized, accurate, professional, and detail-oriented 

• Able to work within structured processes and coordinate with different teams 

• Experience in the floral industry is a strong plus